Lakelands Ace

Mar 21st, 2023

Extremely rude terrible customer service by the owner wouldnt recommend going to this ACE for anything!!! Will drive right past it go out my way 20 min to get my supplies else where
Jan 30th, 2023

I called before I went to purchase a pressure washer and spoke with a nice guy. However, I could barely walk 10 feet into the store before a grey and red hair elderly lady shouts in my ear 'can I help you?' The greeting was so aggressive and loud that I stopped. I told her i'm their for the soap sprayer container, then she says they only fit a certain brand. In my discretion, I already know im purchasing a pressure washer but she starts rambling and yelling instantly ' we don't sell the containers at all and let me explain to you what pressure washing is' Then she rudely yells at her co-workers to go show me where the pressure washer is but she yelled at first that she was trying to help me. She made a big scene in the store in front of other customers that were just trying to checkout. It been three days since 2/3/2023 2pm and I still have to go get a pressure washer from somewhere else because I don't trust the ace store in my area due to her services. I did buy a broom since it was cheap just like the service I got. I will be reporting this to the Better Business Bereau.
Feb 6th, 2023

We have always tried to patronize our local businesses. We have shopped at this ACE many many times, but this will be our last time. We were interested in a very expensive item that was not in stock, but they had a display. They offered me the display at the same price. I asked would they give a discount and that flat out said NO! So I am supposed to take it as is with no discount and there is no telling how many people messed with it? Being a local business owner myself we give discounts on displays. But to each his own. Loyal customer lost.
Jan 4th, 2023

Excellent customer service. Supporting small and local business makes a difference.
Jan 3rd, 2023