Garden Center at The Home Depot

I had a 92 year-old relative give me a mitre saw for Christmas. I attempted to take my unopened saw back the first week in January. , I did not ask for a refund, but to trade it from a 10" saw to a 12" with the sliding feature. I did not have the receipt as my relative has memory issues and had no idea where she had put any receipt from that day of shopping. I was denied spending more on the upgrade due to it being a high theft item. I could tell them the store and the date it was purchased from in another town two hours away but that could not be checked. I know the saw was not stolen but my thoughts were... You already potentially lost a saw, someone was bringing it back (so you have it to sell again) and on top of that I was going to spend more money to buy a more expensive saw they were making money on. I didn't ask for a refund. So what they did lose was a customer who has faithfully shopped there for many years. I will never buy any product from them again I can buy from Lowe's now, or online. I am a 62 year old male who does not steal. I understand the rules. I do not understand how someone so brazenly walks out of a store with a 30 lb saw, but I guess that is the world we live in. Either way they lost a customer who was a faithful shopper.
Feb 14th, 2024

Always come for one thing and end up buying 15. Love this garden center. Easy to navigate.
Jul 27th, 2021

Great selection
Jul 2nd, 2021

Apr 4th, 2021

Sep 13th, 2020