Harmony at Wescott

I have been employed by Harmony Senior Services for almost 3 months now. I have seen the attitudes and atmosphere change drastically in that time to the positive. There is a different energy in the building. An energy of family, caring, and dedication. The residents and staff, care about each other and are involved with improving many aspects through volunteering, committee, and being kind to one another. We really are family serving family. I am blessed to work here! I gave 4 stars because there is always room for improvement.
Mar 13th, 2024

Initially when the resident was moved into the memory unit of this facility things were good. The resident was cared for as expected, but about 6 months ago I went to visit her and the odor of urine was so overwhelming I could not stand to be in her room. I contacted a few people, but never heard from them until I told my brother and they responded to him. It turned out that the resident was urinating in a cup and putting it in her hamper. This must have been going on for quite awhile so how is it that no one noticed and it got to where I had to say something??? My brother found feces in a bed sheet wrapped and dumped in the hamper. I knew I had to work on removing her from this place. My dad was paying good money for her to be well cared for, NOT to live in a sewer. It was bad enough that her room mate across the hall has incontinence issues thats never dealt with, but for the resident to live in her own odor was reprehensible! There is always staffing issues so if we need to get a hold of someone most of the time our calls are not returned or we can never get a hold of anyone. This place looks nice on the outside, but particularly in memory care its not a good place for anyone that you care about. In reading the reviews, particularly about the finances, my dad decided to call his financial institution and stop payment in time so that he would not go through the nightmare as so many have. We have moved the resident out and transferred her over to a better and substantially nicer place. In addition, they kept losing her clothes and claiming that she was throwing them away. The place where she is now watches out for this problem and always checks the trash cans and takes out her clothes. When she left Harmony they sent her with half the amount of toiletries that I know I had purchased for her. When I questioned the person overlooking memory care she told me that the toiletries sent were what was in her room. Hmmmmm. . . So glad she is in a much better facility.
Mar 11th, 2024

My auntie has been a resident at Harmony since February/March of 2023. I can truly say it is an experience of good and sometimes it seems not good. But through it all; I have been able to get intouch with who I need. The directors, staff, nurses, chef Louis, attendants, cleaning crew, concierge, etc; has and still are a joy to communicate with whenever my auntie or myself have a need.
Feb 16th, 2024

Staff is cheerful and very helpful. Residents are treated with respect and like family. Ive only been here eight days but I so glad I made Harmony at Wescott my new home.
Feb 16th, 2024

OMG..If I only had the time and space to write down all that happened to my mom while at the Harmony.It was a disaster from day one. And the nightmare is still going on even though my mother left the Harmony last Feb. after falling in the bathroom and breaking her hip.No one could even tell me how long she had been lying there in pain. The June after she left the Harmony charged my mother's account for $23000.00 charging us from the time she left in Feb until June.We owed absolutely no money to the Harmony as she wasn't even a resident.Luckily, the now gone Director was able to have them fix it and we were sent a check for the amount they took out of my mom's bank acct. We have received 2 notices since then stating my mom owed $1500.00.Again, the director fixed it, however we have recently received a notice for $6800.00 including a late charge.This was for residency from Nov. to Dec and like I said she has been gone since last Feb. I have called the Harmony's home office and also the local Harmony and absolutely no one has returned my calls. My only option is to get a lawyer which I will be doing. Please, please people find another place for your love one. All that glitters is not gold.
Feb 3rd, 2024