Verizon Business Services

Feb 20th, 2024

Verizon, like many other large corporations, has failed to deliver quality customer service. Though its associates possess exceptional attitudes, they are limited to handling information. The company no longer prioritizes building a service relationship with its customers. I recently received a notification letter informing me of my eligibility for a Phone Payment plan. However, when I presented myself at the store, I was required to undergo another credit check. The unhelpful 800 services were contacted, and my credit was run again. I was transferred multiple times, and I had to repeat my details every time. Despite being stuck in a loop of three departments, I was repeatedly told that the next person would be able to help. Unfortunately, I was never able to get signed up with Verizon, even though I had a physical approval letter. This is a wasteful and unaccountable system that passes the buck and devalues valuable customers.
Feb 13th, 2024