Verizon

Fast, friendly
Mar 29th, 2024

Mar 18th, 2024

They tried to make me happy and worked hard to fix things.
Mar 12th, 2024

They changed my mom's phone number and promised I could factory reset the phone but didn't tell me that they actually bricked the phone with Apple ID password security. My mom is elderly and forgot that password. So now the phone is worthless. UPDATE DETAILS FOR STORE: If you are changing the phone number for an iPhone, make sure you either: 1. factory reset it IN THE STORE, or 2. CONFIRM that the user hasn't forgotten Apple-ID password. (if they have.. make sure they go through the lost password process FIRST before changing the phone number!) ...because that process requires a code sent to the phone number, and if you change that phone number, you can never get that code, and Apple then thinks the phone is stolen, and the phone is bricked. Even the family contact list process doesn't work, because that phone number step comes up again throughout their security checks. It's infuriatingly frustrating, no matter what you do. This should be more streamlined.
Feb 21st, 2024

Verizon, like many other large corporations, has failed to deliver quality customer service. Though its associates possess exceptional attitudes, they are limited to handling information. The company no longer prioritizes building a service relationship with its customers. I recently received a notification letter informing me of my eligibility for a Phone Payment plan. However, when I presented myself at the store, I was required to undergo another credit check. The unhelpful 800 services were contacted, and my credit was run again. I was transferred multiple times, and I had to repeat my details every time. Despite being stuck in a loop of three departments, I was repeatedly told that the next person would be able to help. Unfortunately, I was never able to get signed up with Verizon, even though I had a physical approval letter. This is a wasteful and unaccountable system that passes the buck and devalues valuable customers.
Feb 20th, 2024