Rapid City Smiles: Implant & Family Dentistry - Dr. Dan Graves DMD

Dylan _{on Google}

Jun 30th, 2023

This was my first time at Rapid City Smiles and honestly i had a great experience. The staff were great and very kind. Dr. Dan was AMAZING. Such a great environment with some good people. I had no problems whatsoever and will definitely be coming again.

chelsey Thueringer _{on Google}

Jun 5th, 2023

DR. DAN is great. Fast and helpful. His office staff isn't. The biggest frustration is when you are busy and that office staff screws up. It falls on you to take the time to correct those faults. They nswer questions about insurance incorrectly. Don't expect them to get it right. You'll get great dental work but everything else after that will be up to you to make it right.

Adam Harrington _{on Google}

Jun 4th, 2023

Both Dr and assistant were great guys and plenty knowledgeable. Went to get a filling repaired and the Dr was patient while we worked to get the new filling properly filed down so it was the same height as the teeth on the other side.
Did great work with minimal pain/discomfort, got the work done quickly the same day I came in to have it looked at, prices seemed fair considering it being medical work. Can't comment on billing or billing issues some of the other commenters mentioned as I paid same day out of pocket.

Not Actually Myname _{on Google}

Mar 31st, 2023

They charged me for 2 X-rays the dental hygienist accidentally deleted. When I asked them to straighten this out and then send me the correct bill.. they sent me a bill for the three x-rays again. Then when I called financing the lady told me I was wrong. The bill was right. Then I went and talked to my insurance company who told me they did bill me for the two x-rays that she accidentally deleted. Rapid City Smiles made a mistake and blamed me. They didnt even listen to the problem only argued with me that they were right and I was wrong. Then they continued to blame me for this fiasco even telling me to find a new dentist. I hate to be right and Im very glad to be finding a new dentist but I absolutely deserve an apology!

Larry Swanson _{on Google}

Jan 29th, 2023

New client in Nov. Dr. seemed great. Had productive constructive conversation with Dr. about care and finances.
Office tells me that I still have insurance benefits to use. We want to use them before the end of the year. So we scheduled an appointment. Ended up with a couple appointments in fact. There was no PREDETERMINATION OF BENEFITS done, so costs were NOT disclosed to me up front as required by law.
Anyway, I end up getting a statement. Not sure exactly how much I owe because the keep giving me different totals. Its either $624 or $714. They arent sure.
So I TOOK THE INITIATIVE to call and work out some arrangements. Since the was no POD, I thought the office might work with me a little more. Unfortunately, the Dr. hired a new bookkeeper, Kay, in January. I wanted to have a civil conversation to explore options. Not at all interested in speaking to me or anything. She dominated the conversation, kept talking over me. I had to raise my voice repeatedly just to get her to stop talking long enough to listen. She has having none of it. She didnt care at all. I had intended to offer three monthly payments of over $200 each. Seemed fair. She kept talking over me so much that I was never able to make the offer. Thats the Dr's loss now.
Now they dont really have a choice about the payments. I will make the regular payments to the Drs Office. Same payment amount I would have paid to care credit. AND they lost a brand new client. Sadly, the whole situation could have been avoided with a different attitude from the new bookkeeper. Its not like he's the only dentist in town. Plenty of competition out there.