Tru by Hilton Rapid City Rushmore

Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We appreciate your loyalty as a Diamond member and sincerely apologize for the cleanliness issues you encountered during your visit.We are delighted to hear that our front desk staff provided you with excellent service and assisted you with the room issues you experienced. However, we deeply regret that the cleanliness of your room did not meet our usual high standards. Please rest assured that we take cleanliness and hygiene very seriously, and we have addressed this matter with our housekeeping team to ensure that such oversights do not occur in the future.We understand how important a clean and comfortable environment is for our guests, and we apologize for any inconvenience this may have caused you. We are glad that we were able to promptly switch your room, although we acknowledge that the cleanliness issues persisted in the second room.Your feedback is invaluable to us as it helps us to identify areas for improvement, and we thank you for bringing this matter to our attention. We hope that you will give us another opportunity to provide you with the exceptional experience you deserve during your future travels.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future.

Thank you for taking the time to share your positive feedback with us regarding your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and that you found our property to be nice, modern, clean, and well-managed.We are thrilled that you enjoyed our amenities, including the pool shared with Hampton Inn. We strive to provide a comfortable and enjoyable stay for all our guests, and we are pleased to hear that our facilities met your expectations.Your kind words are truly appreciated, and we will be sure to share your feedback with our team. It serves as encouragement for us to continue delivering exceptional service and experiences to all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

Thank you for your review. We appreciate your feedback and are glad to hear that you had a pleasant experience during your stay with us.If there is anything specific you would like to share or if there are any ways we can further enhance your future visits, please feel free to let us know.We look forward to welcoming you back soon.

Thank you for leaving your wonderful review with us. We're so glad you had such a wonderful time! I'm so glad our staff took care of you and treated you with the true definition of hospitality. Thank you again for your review and we hope to welcome you back again soon.