Jeb Hoffman | American National

I have gotten nothing but horrible service from this office location and every other office I've tried to call to get help in this city. American National should be ashamed with the employees they hold at this location especially. I have been hung up on twice from this location asking respectfully for information on my coverage and twice from their 1-800 number. Jeb has NEVER called me back regarding issues I've had and I believe the guy doesn't even exist. Go with ANYONE other than these people to cover your family's belongings. Please understand, I've been nothing but kind to them on the phone and they still hang up. They just refuse to do a good job at anything. I wouldn't rely on this office to feed my goldfish let alone my home or auto coverages. Absolute madness. Yes I'm aware its not American National anymore but the "human" is the same. Jeb is horrible.
Mar 7th, 2024

Feb 2nd, 2024

Pretty sure "Jeb Hoffman" is just a name and not a real human. We have been hung up in twice while trying to respectfully obtain information on our home and auto plans, and when we do speak to someone, they are defensive and claim things such as emails were sent to us when they never were. There are much, much better insurance companies who don't act like a simple conversation with you is such a burden. Stear clear!
Dec 5th, 2023

Sammi is the best! Great attitude and very helpful!
May 8th, 2020

Sep 2nd, 2019