JCPenney Portraits

I've tried to schedule a photo session twice and both times they've been cancelled with no explanation. I do not recommend working with this place, they are unprofessional and a waste of time.
Oct 24th, 2022

The photographer was great. The return process for JC Penney's portraits is absolutely ridiculous,my photos were damaged which is a pain enough but now I have to provide proof to get new prints. This whole process is cumbersome. I will complete it but I spent over 15 minutes getting ahold of someone and now I have to go home and destroy the damaged pictures even more, take pictures and email it back. Believe it or not with 3 kids I have much better things to do with my time. I will no longer be using jcp portraits.
Sep 8th, 2022

My appointment time was 6:45pm. My family and I arrived 10 minutes prior and was notified they were running 30 minutes behind 30 minutes turned into almost an hour before we just walked out. I understand places get behind but a simple courtesy call would of been awesome! I have a toddler and a 3 month old. I cant wait around an extra 45 minutes. You schedule session times so youre prepared! I wont go back.
Jun 15th, 2022

I've taken my grandbabies here for 8 years and this time was the last time. I give this studio 2 stars because they gave a military discount and the prices were affordable. The experience overall with the manager, one star. The service given by the studio manager year after year is bad. Sandy is NOT good with children. She is impatient and demanding with them. Each year our experience is worse and this year we were lied to about pictures that were taken. We were told they were not even taken of a specific grouping when we watched them be taken. We have been loyal customers for many years and will no longer go there for family photos. Sadly disappointed.
May 21st, 2022

Jul 24th, 2021