Floyd's Truck Center

Spencer and Kaitlyn were a great help fast and friendly service
Mar 25th, 2024

The lady that answers the phone in the service department is rude and unprofessional. Should be fired. I will not be doing business here because the interaction with the service lady. 0 star review
Mar 21st, 2024

Mar 18th, 2024

I went to Floyds on February 1, 2024. To have Hodgebuilt stainless steel fenders put on my semi truck. I supplied all of the materials. All I needed them to do were drill holes in the frame and put the fenders on. I was charged almost $1700. The mechanic Nate that was working on installing the fenders for me left for about an hour and a half to take his little sister to work. Intern, I was charged for that hour and a half while no one worked on my truck. The next day the fenders had to be readjusted. And it took 2 1/2 hours to do that. And I was charged for that. The following day I was in Bismarck, North Dakota the rear fenders came loose, because no Loctite was used. But yet I was charged for it. So I had to go to Freightliner in Bismarck North Dakota and have them re-tightened. Which Floyds paid for. I called Dorrin to speak with him about my bill. He told me that my bill was fair because they did me a favor by getting me in their shop. How is charging me $1700 and charging me for your employee leaving and no one working on my truck how is that doing me a favor. I was originally quoted about 4 to 6 hours to do the work. And ended up paying for 10 1/2 hours or more. And plus materials and parts. That were not used. If the owner of Floyds could please contact me, I would greatly appreciate it. The only person that works there that was respectful and nice Spencer.
Feb 10th, 2024

Jan 16th, 2024