Sturgis Lodge and Suites

March of 2024, we tried to book a room there. Only to find out. Not only was it filthy dog hair everywhere. Stuff was falling apart, but there was poop in the toilet. Asked to switch rooms. Same thing, and now I'm dealing with the fact that (Because we did not actually stay checked in and stay there because it was too disgusting) they haven't refunded my credit card like they said yhey did. So yeah, avoid this place like the plague.
Mar 8th, 2024

Stayed here last week. Was busy didnt have time to review. Extremely disappointed with my experience. I booked expecting a hot tub and pool but both are closed and completely drained. On the website it says they are both open. Room didnt look too bad but there was trash under the bedroom.
Feb 1st, 2024

Jan 27th, 2024

Hot tube and pool closed! Middle of winter with an empty parking lot and we had a room outside. Horrible experience
Dec 28th, 2023

I am a truck driver who found myself grounded due to improper company certifications. After finding out Uber/Lyft wasn't allowed to operate in the area,I called this hotel in order to find another way to the area from the P.O.E. From the onset, Anna and Tara at the front desk went out of their way to make sure I wasn't going to be stuck there at the weigh station, finding a local driver to come and pick me up. When I arrived they had me set up with a room right away and made sure I had access to the hot tub and room, and let me know about local food delivery. After that,it was a several day wait involving re-checking in and going through the lodging app process,expertly handled by the General Manager, Sara. At first I had considered moving to a larger chain hotel in the immediate area with more modern amenities, but after Sara kindly drove me the 6 mile-drive to the truck station in her own vehicle (after her shift ended) in order to grab my suitcase, I realized that no fancy establishment would have gone to the lengths to insure my safety, comfort and well-being. There was never an issue with cleanliness or other patrons,being the off- season in Sturgis. That being said, I imagine the current state of renovations may have aggravated other patrons expecting more "bang for the buck",to which I say the excellent customer service and top-notch cleanliness petty much paid for itself. I never saw any indication of insects or dirtiness from patrons past in my room. If you're looking for more modern facilities and the cost connected to them, definitely look elsewhere or wait until the refurbishments are finalized here. But the biggest certainty is that if you do chose the Sturgis Lodge and Suites, you are going to be treated like a true guest with compassion and a staff dedicated to making the most out of what is available to ensure your experience is more than a what a more grandiose establishment may offer.
Feb 27th, 2024