Service King Collision Hickory Hollow (Now Crash Champions)

The repair was done well. My car was damaged all around because it was involved in a complicated accident, but now it looks like a new one. What disappointed me was the lack of communication. Of course, some parts can arrive late, and the repair can be delayed. But even considering all that, my car was supposed to be ready for pick-up in the second week of March. I went to pick up my car but found out that the steering wheel was still off-center. I don't understand how this could happen because I clearly mentioned that the steering wheel was off-center for three times (when I first dropped off my car, when I first picked up my car in February, and when I dropped off my car for the second time in February)! Probably because my technician was changed to a new person. But shouldn't the technicians be communicating with one another especially when there is a change in technicians? So, I had to cancel my trip to St. Louis, which was scheduled in the third week of March. I thought my car would be fixed by then because I dropped off my car in the last week of January. But in the second week of March, the steering wheel was still not fixed, what a bummer. So I cancelled my trip, which was very irritating. It took another 3 weeks to get the steering wheel fixed. I picked up my car today, and I almost had to cancel my tomorrow's trip to Atlanta too.
Apr 2nd, 2024

My car ran over debris in the road and needed repairs to the front and rear bumpers. These were replaced, earning more than 1 star. The rear bumper license plate holder anchor spots were not drilled out, and I had to bring it back to the collision center to get this fixed. The front engine splash guard was initially slotted in place, but later slipped out of position and started to drag the ground. At the time I looked at it none of the anchoring screws were in place. I would guess that they were either loosely placed and fell out, or else were never placed at all. The driver's side front turn signal now makes a weird galloping sound rather than the normal rhythm of clicking when turning left. At first I thought it was a strange quirk but disregarded it. Over time I have come to realize that the left front turn signal light does not work at all. It does not flash when turning to the left, and it does not blink when all of the other lights blink to indicate the vehicle has been locked. It took a long time to realize this, so I have not had the opportunity to go back and see if they will fix it. I am certain the turn signal worked before because it was checked annually while Tennessee still required an inspection to renew the vehicle registration. To summarize, they did what they were contracted to do (replace the bumpers) but created multiple new problems in the process with very poor quality work, failing what I think of as basic professional standards.
Mar 9th, 2024

The staff was friendly and informative about the process. Alexandra kept me up to date with progress texts. The work was done earlier than expected and the work was seamless. Overall, it was a pleasant experience. Thank you Service King Collision/Crash Champions!
Feb 26th, 2024

They didnt complete the work given, with very poor service
Jan 29th, 2024

They kept pushing the finishing date 3 times. Not reliable on finish date. I was lucky I had rental from insurance. If not I would be without car for weeks. Adding updates...they said one of my part hasn't arrived and will call me when it arrive but after plus months went back and the manager said my legal team can see his legal team and he wont change the part. Also they messed up my trunk which was working fine before and now when I told him about it he got upset about it. Definitely not a good place to go... the front part has peeled paint and thats the reason he said they will change when it comes which I really didnt care but now he is trying to shake it off. But they messed up my car and now I have to spend extra money to get it fixed.
Nov 30th, 2023