AutoZone Auto Parts

Bad customer service, was waiting cause I was told to wait a minute but the staff instead of helping me out he started stocking up the shelf.
Mar 27th, 2024

I recently visited the AutoZone location closest to my new residence, seeking a headlight replacement for my van. Unfortunately, the staff member who assisted me displayed a lack of customer service, making me feel inconvenienced. He abruptly interrupted our conversation, saying "HOL" twice and then directing me to aisle one without further assistance. In contrast, my experience at O'Reilly's Auto Parts was exemplary. The staff helped me locate the part, retrieved it from the shelf, and even tried to help me replace the bulb. Unfortunately the part you plug the light into was melted. Additionally, Kat helped me find that part and provided me with three contacts for repair assistance and offered valuable advice. While I don't expect AutoZone staff to possess extensive technical knowledge, basic customer service is essential. It's concerning that O'Reilly's staff seemed familiar with complaints about AutoZone's service, suggesting a pattern of subpar customer care. I encourage AutoZone to improve in this area.
Mar 27th, 2024

Needed a battery, they took care of me. Duralast is one of the best batteries. Very friendly and knowledgeable staff.
Mar 22nd, 2024

Mar 21st, 2024

Mar 12th, 2024