Bowater Credit Union

I'm very disappointed in the new guy and girl who have came in trying to run this bank! My husband and I plus our entire family have been banking here for many years. And have spent thousands of dollars and paid back. Any loans! But when they recently came in they FIRED the Best Loan officer ever, Mrs. Susan Burris! She knew more about this bank than anyone after being there 30 + years and only 3 years to retire! It's a shame! The majority of people came there because they loved Susan, And she knew exactly what she was doing! All I can say is they made a huge mistake because this place is going down, Susan was the best they had! Good luck Bowater credit union because your gonna need it, im sure many other people will be leaving as well! As of tomorrow we will be pulling out our 2 savings accounts bank accounts and 2 loans. I'm very disappointed in the treatment she received from the new people as well! I would advise anyone who would like good and friendly customer service to try anywhere but Bowater credit union! Very displeased former customers it will come back to you! So I would suggest if you are looking for good customer service and caring people find another bank, Bowater is not what it used to be!
Feb 17th, 2023

They allowed a place to repeatedly charge me illegally. I lost about $2500 in overdraft charges in like two months because Bowater refuses to acknowledge the illegality of what's going on. They don't cash out savings bonds, so I had to mail them in and wait several weeks. They are slow as molasses in processing any transactions, including my regularly scheduled paychecks, and they limit how much you can spend per day, as if it isn't your money to spend. If you want to exceed that limit, you have to physically go into the bank, BUY a special card from them, and load it so you can use that instead of your debit card. Their app is basically useless because so many things don't show up for days OR they show up and aren't reflected in the available balance, leading to more overdraft fees. If you want to have an expensive and difficult time, go with Bowater! They're great for that!
Jan 17th, 2023

I hate to leave a negative review as I have always recommended Bowater to all friends/family.. Not anymore. I have an auto loan through Bowater- I changed my insurance for my vehicle and my insurance agent has sent the required proof they asked for THREE separate times and I have also called multiple times- they added over $800 to my loan even though I DO have insurance and it was provided to them.. multiple times. The person responsible for making this change, Lisa Moates, has been on vacation per Bowater but this has been going on for months. Since August to be exact. Highly disappointed... I guess checking emails is not a priority. I suggest going to any other bank if customer service is important to you.
Nov 20th, 2022

My Wife And I Applied For A Home Equity Line Of Credit On August 11 2022. It Took A While To Get The Loan But The Loan Officers Were Very Nice And Apologetic About It. Nice People To Deal With.
Sep 23rd, 2022

The best bank ever! They have exceeded my expectations and I love that I am a member of this bank! They go above and beyond to make sure you have a good banking experience. I appreciate Bradley and what he's done for my family! Great bank! Thank you again!
Jun 3rd, 2022