Batteries Plus

Great customer service and selection!
Apr 5th, 2024

Alex at the Crossville store was very helpful and made sure the battery I needed was in stock and ready to go. Plus, while I was there, I was informed I could save more that day with the discount code I already had and since I needed another motorcycle battery anyway, I bought a 2nd one so I'm all set with bike batteries for a while now! HANDY TIP: mark the date and mileage on the battery with a paint pen (or permanent Sharpie) so in the future you don't have to wonder how old it is. This saves a lot of time a few years from now when it's time for a new battery again.
Mar 6th, 2024

I purchased a duplicate car key a while back. My guess was that it was 6 months ago. I've replaced the battery in the key about 4 times since then. I took the key back and asked if they could test it because it wasn't working well. They tested the key and said the battery was weak. I asked how long a battery should last and a gentleman who was with another customer said about 2 years. I said that this was my 4th battery since June and he said it could be some type of parasitic drain within the key. The gentleman who was helping me was trying to figure out if I had one time or lifetime replacement. I didn't know but I thought they should replace the key. Then he said the replacement was for the battery not the key. I said that if the key was draining the batteries, the key should be replaced. He said there was only a 3 month warranty on the key and I'd had it about 6 months. He had the key apart and tried another battery. The key worked fine with the new battery. He then asked if I wanted to purchase a lifetime battery replacement. It was around $28. I declined and asked how many batteries I could buy for $28 and it was around 4. It was more if he did the replacement. I bought the battery. He took the new battery he installed out of the key. He then took another battery form somewhere and it was in a small ziplock bag with no packaging. He charged me for the battery and left the key in pieces on the counter. I had to install it myself. I know that I did not pay for installation but most of it was already done. Would it have hurt anything for the employee to drop in the battery and snap the key closed? It would have taken another 20 seconds. Have any of you folks heard of customer service? Yes, you stuck to your rules and that's fine but the key was obviously defective from day one because it was using up the battery in about 2 months. Unfortunately it took a couple of batteries before the issue was apparent. The key was faulty from the beginning but it was not discovered until after the 3 month warranty expired. I followed advice from the owner and contacted the store manager. It looks like he has arrived at a solution that it satisfactory. After I visit the store, I will upgrade the review. I went to the store and the manager replaced the faulty key. He is clearly tuned to outstanding customer service. Thanks to these actions by the owner and store manager I will continue to patronize and support this store.
Feb 18th, 2024

Thank you Charles for helping us find the battery for my trimmer yesterday!
Jan 22nd, 2024

Wonderful job and was quick! Highly recommend!
Dec 24th, 2023