Ford of Cookeville

silvercross1024 _{on Google}

Jul 3rd, 2023

Greg Jordan took care of us and went above and beyond in making sure we were satisfied with our purchase. He also made sure to let us know if at any time we need anything he is there for us, which is highly appreciated!

Ed Cannizzaro _{on Google}

Jul 3rd, 2023

Service department representative was very attentive and aware of little details. The customer service alone will prompt me to go back for future maintenance.

Andrew Crump _{on Google}

Jul 3rd, 2023

I recently had the privilege of purchasing a vehicle from Ford of Cookeville, and I cannot speak highly enough of the entire experience. A significant share of my satisfaction can be attributed to the exceptional customer service provided by a salesperson named Brent Smith.
From our initial contact, it was evident that Brent was not the typical car salesman. He was courteous, professional, and demonstrated a genuine interest in helping me find the perfect vehicle. He made what could have been a tedious process not only bearable but also enjoyable. The transparency in negotiations was refreshing, as we quickly agreed on numbers, alleviating the stress usually associated with such conversations.
The testament to Brent's dedication and the dealership's effectiveness is that I drove a total of 12 hours to secure my purchase. The journey was well worth it, thanks to Brent's exceptional service. He ensured the dealership was prepared for my arrival, which made the actual transaction swift and efficient. The dealership had me in and out within two hours, a feat that's rarely heard of in the auto industry.
Ford of Cookeville not only met my expectations but greatly exceeded them, and this was largely due to Brent's commitment to customer satisfaction. It's a rarity to find this level of professionalism and efficiency, and it's clear that Brent is a true asset to the dealership.
I am more than happy to recommend Brent Smith and Ford of Cookeville to anyone considering purchasing a vehicle. This dealership, underpinned by the integrity and hard work of salespeople like Brent, exemplifies the very best the car industry has to offer. Their customer-centric approach and seamless transaction process have earned them a loyal customer and a strong advocate. Five stars are genuinely not enough to encapsulate the positive experience I had with them.
In conclusion, if you're in the market for a new car, I strongly suggest paying a visit to Ford of Cookeville and ask for Brent Smith. You won't be disappointed!