Suburban Studios Cookeville

Chamber Rating

3.7 - (95 reviews)
47
15
4
11
18
Read Our 95 Reviews

Chamber Rating

3.7 - (95 reviews)
47
15
4
11
18
  • Dana I

    Roach infested. No help from the employees if anything they made the stay even worse. It is grossly obvious they dont take pride in their work! Rooms are extremely dirty with dirt dust bugs and hair in all corners and under beds. One chick tried to tell me they didnt clean the floors because when they installed them no one told them how to clean them!!! Waited DAYS for clean towels, once we got them while we were gone at work an employee came into our room took our towels and didnt even replace them!!! OMG THIS PLACE IS A NIGHTMARE! Its cheap and the only thing I could afford at the moment, so trust me Ill never be back and now have to burn everything I had in the room thanks!! Noteworthy details: No one cleans, bug infested
    Apr 9th, 2024

  • Racheal Palk

    Funny to read some of these comments only to find out that the ppl leaving the comments are just upset they got busted for dope and was forced to leave the property due to lack of paying their bill. I can show some pics if I need to. Mug shots, syringes... Just name it! Rooms: Pretty clean Nearby activities: Access to hwy 111 Safety: Someone always watching Walkability: Near to the truck stop and quick food shops Food & drinks: Free coffee Noteworthy details: Friendly staff
    Apr 7th, 2024

  • Angela Birdwell

    Floors were filthy. And the water in the shower kept going from barely warm to almost scalding entire time I was showering.
    Mar 30th, 2024

  • Brandy Wall


    Mar 29th, 2024

  • Shawna Martin

    Had to have room re-cleaned upon arrival due to dirty bed linens and sticky spots on the floor. Once I got to the room and began to unpack, was greeted by cockroaches of all sizes. The room was non-refundable, so went and purchased bug spray (spent over $30 throughout my stay on bug spray alone). There was no time during my entire stay (12 nights) when there was any peace ... Barking dogs, loud voices, children running on the wooden walkway on the 2nd floor, fights in the parking lot (one of which involved the police), loud music, etc. Got locked out of my room one night and had to sleep in my car because office was closed (was advertised as being open 24 hours). Had $50+ of groceries to ruin that night. Then,after all was said and done,they locked me out of my room and wouldn't give me access to my belongings because they said I owed them an outstanding balance (which was the amount I was supposed to be credited for the night I couldn't get in my room). MORAL OF THE STORY: RUN!! DO NOT STAY HERE!
    Apr 5th, 2024

Read Our 95 Reviews

About
Suburban Studios Cookeville

Suburban Studios Cookeville is located at 1814 Salem Rd in Cookeville, Tennessee 38506. Suburban Studios Cookeville can be contacted via phone at 931-528-5411 for pricing, hours and directions.

Contact Info

  •   931-528-5411

Questions & Answers

Q What is the phone number for Suburban Studios Cookeville?

A The phone number for Suburban Studios Cookeville is: 931-528-5411.


Q Where is Suburban Studios Cookeville located?

A Suburban Studios Cookeville is located at 1814 Salem Rd, Cookeville, TN 38506


Q What is the internet address for Suburban Studios Cookeville?

A The website (URL) for Suburban Studios Cookeville is: https://www.choicehotels.com/tennessee/cookeville/suburban-hotels/tn063?mc=llgoxxpx


Q How is Suburban Studios Cookeville rated?

A Suburban Studios Cookeville has a 3.7 Star Rating from 95 reviewers.

Ratings and Reviews
Suburban Studios Cookeville

Overall Rating

Overall Rating
( 95 Reviews )
47
15
4
11
18
Write a Review

Dana I on Google

image Roach infested. No help from the employees if anything they made the stay even worse. It is grossly obvious they dont take pride in their work! Rooms are extremely dirty with dirt dust bugs and hair in all corners and under beds. One chick tried to tell me they didnt clean the floors because when they installed them no one told them how to clean them!!! Waited DAYS for clean towels, once we got them while we were gone at work an employee came into our room took our towels and didnt even replace them!!! OMG THIS PLACE IS A NIGHTMARE! Its cheap and the only thing I could afford at the moment, so trust me Ill never be back and now have to burn everything I had in the room thanks!!
Noteworthy details: No one cleans, bug infested

Business Response on Google Apr 11th, 2024
Dear Dana,

I am distressed to see your comments. My apologies for all the bad experiences you had. We never want our guests to go back due to an unpleasant stay. The entire point will be investigated, and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure of a fine stay with us. Please visit us again.

Sincerely,
Hotel Manager

Racheal Palk on Google

image Funny to read some of these comments only to find out that the ppl leaving the comments are just upset they got busted for dope and was forced to leave the property due to lack of paying their bill. I can show some pics if I need to. Mug shots, syringes... Just name it!
Rooms: Pretty clean
Nearby activities: Access to hwy 111
Safety: Someone always watching
Walkability: Near to the truck stop and quick food shops
Food & drinks: Free coffee
Noteworthy details: Friendly staff

Business Response on Google Apr 7th, 2024
Dear Racheal,

We take guest feedback seriously and strive to ensure a positive experience for all our visitors. If you have any concerns or specific issues, we encourage you to reach out directly to our management team. Your feedback helps us maintain a safe and welcoming environment for all our guests.

Sincerely,
Hotel Manager

Angela Birdwell on Google

image Floors were filthy. And the water in the shower kept going from barely warm to almost scalding entire time I was showering.

Business Response on Google Mar 29th, 2024
Dear Angela Birdwell,

We're sincerely sorry to hear about the issues you encountered during your stay. Please accept our apologies for the condition of the floors and the inconsistency in water temperature. This falls below our usual standards of cleanliness and comfort, and we understand the inconvenience it caused you. Rest assured, we'll address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to make it right during your next visit.

Sincerely,
Hotel Manager

Brandy Wall on Google

image

Business Response on Google Apr 1st, 2024
Hello Brandy,

Thanks for the stay, but sad to see the two stars. My apologies for all the inconveniences. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.

Sincerely,
Hotel Manager.

Shawna Martin on Google

image Had to have room re-cleaned upon arrival due to dirty bed linens and sticky spots on the floor. Once I got to the room and began to unpack, was greeted by cockroaches of all sizes. The room was non-refundable, so went and purchased bug spray (spent over $30 throughout my stay on bug spray alone). There was no time during my entire stay (12 nights) when there was any peace ... Barking dogs, loud voices, children running on the wooden walkway on the 2nd floor, fights in the parking lot (one of which involved the police), loud music, etc. Got locked out of my room one night and had to sleep in my car because office was closed (was advertised as being open 24 hours). Had $50+ of groceries to ruin that night. Then,after all was said and done,they locked me out of my room and wouldn't give me access to my belongings because they said I owed them an outstanding balance (which was the amount I was supposed to be credited for the night I couldn't get in my room). MORAL OF THE STORY: RUN!! DO NOT STAY HERE!

Business Response on Google Apr 5th, 2024
Dear Shawna,

Thank you for taking the time to share your experience with us. We are disappointed to hear that your stay did not meet your expectations and would like to apologize for the inconvenience caused. We take your feedback seriously and will share it with our team for further improvements. We hope you will give us another chance to provide a better experience in the future.

Sincerely,
Hotel Manager

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Overall Rating

Overall Rating
( 95 Reviews )
47
15
4
11
18

Write a Review

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