United States Postal Service

On 3-9-24 I dropped off 39 packages at USPS Jackson, TN. These packages were in two USPS bags that they provide me with. All 39 packages made it out of Jackson, TN without an acceptance scan. They all still show pre transit. USPS Jackson, TN location assured me these packages were sent out to Memphis. Today is 3-27-24 and all 39 packages still show pre transit. I believe my packages are sitting in Memphis on a trailer or a bin that keeps getting pushed back with new packages coming in. All of these packages are custom made to order for my Etsy shop. As a seller, I am protected by Etsys seller protection policy, but my packages have to show an accepted scan before I am covered. USPS has dropped the ball big time. I have been a ball of nerves for over two weeks as I have been scared to death Etsy is going to close my shop that I have worked to build for over 12 years. I have reached out to all 39 buyers and as you can imagine, not everyone is understanding. I have had to refund some of these orders and starting tomorrow I will begin remaking the rest. The irony is I will have to purchase USPS shipping labels again for these orders. I do believe these packages will eventually show up, but I cant keep my buyers waiting. I have started to carry my packages inside USPS to get the accepted scan to cover myself and protect my business. This is a horrible situation and is going to end up costing me almost $3,000. Im sick to my stomach to say the least. I will not let Edith that works the front counter bully me into putting my packages in the drop box again. For years I have killed that lady with kindness and she is never receptive. She obviously hates her job as she projects this 100% to customers. After reading all the negative reviews about her, I do not understand why shes allowed to continue with her unpleasant attitude.
Mar 26th, 2024

Ive worked with a lot of post offices, mailing periodicals, newspapers, magazines and it hasnt always been a pleasant experience but the BMEU in Jackson, Tennessee is by far the best Ive dealt with. Always willing to go the extra mile.
Feb 12th, 2024

We went to the post office for the Passport Services and received very poor service. This was our first time ever doing this process so we had a few questions and the post office worker Edith Renee seemed to be very annoyed and frustrated to have to assist us. She did not have a very nice attitude towards us the entire process. She barely spoke to us, she was flinging things around and then we could hardly hear her when she was administering the oath to us, she rushed through it. Just hope that next time she can remember we are paying for this service which is very expensive and should be treated like a valued customer
Feb 10th, 2024

Jun 20th, 2023

Lady who does passports lacks soft skills. They act like the process you do every 10 years is supposed to be remembered by someone who doesnt do that line of work everyday. Stop sucking and do better please.
May 4th, 2023