Massey Services Pest Control

Chase has been our best technician yet. He is super knowledgeable and friendly. He takes care of all of our pest issues, and I can truly see a difference. You need more people like Chase. Keep up the great work.
Apr 20th, 2024

I highly recommend Massey for your pest control! Their customer service is absolutely fantastic! Troy got back to me with an inspection of my property within 24 hrs and provided me with an affordable quote to bait termite traps at my family's cabin. When they went to service it, the gate to the property had been inadvertently left locked -so they had to walk the long driveway to the bottom where they were met with a creek that had overflowed to due a storm the night before and the morning of. They rolled up their pant legs, walked through the water and serviced the property! I'm in awe of such amazing customer service! Thank you, Massey!
Mar 10th, 2024

Feb 16th, 2024

Very good atmosphere to work in and I loved working with all the customers...
Dec 4th, 2023

*EDIT as of 10/19/23, resolved to 4 stars: the Regional Manager reached out to me the evening of my posted complaint to resolve the issue. He was understanding and very apologetic. They remedied the issue by assigning me a consistent staff member who is communicative, helpful, and shows up when she says she will each time since the initial problems. I told him I would be happy to edit my review when it was clear that my concerns were noted and remedied. My issue was solved, the fleas are nowhere to be seen, and my home is being serviced exactly on time. Thank you, Massey, for the hard work! Its disappointing that it took all that to get here, but I respect a company who can work to make it right. This company is abysmally disappointing. Ive used them for the past 3 to 4 years when they were Insight pest control. Ever since they merged or changed to Massey Services, it has been absolutely disappointing on every level. I have expressed to them multiple times that I have to have notification prior to them doing services because my animals have to be put up. Each time Ill call and remind them that I need need a couple days notice, they continue to show up at announced. The result is me having to tell them that they dont have access to the backyard and only getting half of my service. The most recent time I had a days notice but it was raining when they came and they said they couldnt do the service and to call and reschedule. Im at three weeks passed the original day I rescheduled for. They never showed and when I called, I realized that, without my knowledge, they scheduled me for a different day at a time I wasnt available. I was frustrated with that and ask him to please reschedule me on another day when I could put my animals up. They told me they would call me once they spoke to the manager and they would get me on a different day. No one ever called me. I had to call back again and get another day scheduled. They scheduled me for this past Tuesday which was July 4th. I was going to be home and I figured that they were working on that day since they scheduled themselves. Today is Wednesday and they never came yesterday. I just called just now to ask them what the deal was. They told me it was a holiday and they dont work on the holiday. Can someone please tell me why theyre scheduling work on a holiday if they dont work on a holiday? This business absolutely makes no sense. I cant get calls back. I cant get scheduled work done. I have never been so disappointed in a company in my life. I am immediately switching to literally any other pest control company. I cancelled my service just now and shouldnt have even waited this long. Services: Flea & mite extermination, General pest inspection
Nov 5th, 2023