Roto-Rooter Plumbing & Drain Services

Jeremy, thank you for taking the time to leave us this review. We are thrilled to hear about your experience with your water heater installation in Knoxville. Thank you for the 5 star review and if you have any other plumbing issues please feel free to give us a call.

Andrew, thank you for taking the time to leave us this detailed feedback. After discussing with our team, we do find this situation and your experience unfortunate. In no way would we at Roto-Rooter ever try to take advantage of any of our customers. Doing that would surely not make for good business practices and surely not keep our doors open to serve the public. Roto-Rooter has a long history within the plumbing industry and all of our technicians are rigorously trained and continuously educated on all plumbing practices. To call our technician clueless is unfair and libelous in a public forum such as Google reviews. You may not realize this, but small businesses (such as our Roto-Rooter franchise) rely on reviews within Google to help us reach more customers who have plumbing needs in a very competitive online search. Since this industry is a skilled trade, not everyone will have the capabilities to perform such DIY without damaging their plumbing system (which is vital to a homes ecosystem) or injury to themselves - whether they realize it or not. Over the phone, we explained that there will be a $65 service charge to come to out and diagnose the problem that you are having. Many times, customers may think the issue is simple or not very serious, but without diagnosing the root cause, the issue could persist in the future - which also may lead to a negative review stating that they we performed "didn't work". With that being said, our technician took the time to diagnose the problem and informed you (before any money was exchanged) that before we went in deeper to diagnose the problem and pull the cartridge that they "could" cost "up to" $200. We wanted to give you the worst case scenario just in case, however, the technician did mention that they might only be about $60 a cartridge too. In this case, we wanted to give you every scenario and if there was a leak in the pipe or the valve, the only way to fix that issue would be to cut the wall to fix a valve IF THAT WAS THE CASE. None of this work took place as you didn't agree with the estimate of the technician, which is fine. However, we would rather our customers know what might be going one before just diving into repairing anything. Yes there was a $65 service charge to come and diagnose the issue and give you an estimate of cost before starting any work. With gas being over $3 per gallon and paying good, educated plumbing technicians along with insurances and taxes, it is unfeasible for our vans to travel multiple miles a day to give Free estimates to every customer just for them to turn around and deny the work and then try to fix it themselves. I am sorry you felt you had a negative experience. We handled everything as a Roto-Rooter Plumbing franchise has done for over 100 years and we cannot offer unpaid consultations to every DIYer in our area. We would like to make this situation right somehow with you, as we value all of our customers, so please reach out to our offices at 865.291.1028 as our attempts to contact you have been ignored. You can feel free to email us: [email protected] you Again

Hello. Thank you so much for your review and your business!! Who was your technician?

Hi Sean - We appreciate your feedback and have every intention of investigating this situation. Unfortunately we were unable to locate Sean Toomey in our system. Can you please email us ([email protected]) with your full service address and or invoice number and a copy of this review, and allow us to look into this issue. Thank you, we look forward to hearing from you very soon.