Colonial Loan Association

The best people all around!!
Sep 18th, 2023

I do not recommend. Refinance with someone else. 2 weeks late with communication due to having to change insurance policy and was threatened at my home, was charged $150 extra for their inconvenience fee and was threatened to receive warrants. TWO weeks. WITH communication. Was told it was fine I would have a late charge but the president and cheif officer decided to make a house call and threatened house guests and went over details of the loan with others that was not on my contract. Privacy violation, slander and threatening. The loan application process was also a nightmare. Customer service is only good if you know them. If you dont they will terrorize you. Pam was probably the only decent human being in this office.
Aug 10th, 2023

If you're gonna use this place only pay your bill don't ask for refinancing or increase etc. If you're late they will use the beginning of your loan and say you're so many days late. If you do anything but pay your bill you will get be-littled, lectured, and talked down to. Honestly I wished I had chose another Loan company. Just setting expectations here. They will act like you're their best friends till you sign them papers then it's like a crazy ex GF.
Aug 3rd, 2022

Cant say anything bad about Colonial Loan. Everyone is always so friendly and willing to help and are quick and efficient.
Mar 23rd, 2022

Ill not type out a long detailed story but I will recommend going anywhere but here! They do not follow federal laws that they are required to do. The president Carla will talk to you inappropriately and treat you with condescension. Never in my entire life have we dealt with unprofessional, agonizing people. Save yourself the headache and go somewhere else.
Dec 24th, 2021