Firestone Complete Auto Care

I have all of my Vehicles as well as my Families with the Lifetime Alignment Warranty. Which was the reason for my visit on Saturday 04-05-2024. The Manager Shad was a very thorough Young Man, very knowledgeable and was familiar with my Vehicle and my Warranty needs. I set an Appointment for Monday Morning 04-08-2024 at 07:00 A.M. I was AMAZED at my short wait Time as well as the Quickness of the repair. The Technician that performed my service not only completed the repair very quickly, but also brought my Vehicle out in from of the Store. Personally, handed me my Key and shook my hand with a Smile and said to me "HAVE A GREAT DAY SIR"! Turned and returned to the Work Area. Both he and Shad were consummate Professionals and an Asset to your Company. I only waited in the waiting area about 20 Minutes or so and left with a smile. My Kia drives as straight as an Arrow now and I am very appreciative for both of those young Men's Time and efforts in the repair of my vehicle.
Apr 9th, 2024

The Mgr as well as the other employee working were extremely helpful. Separately, each of them to the time to explain what was being done to my vehicle and how much longer it would be
Mar 26th, 2024

It's a worst service and place the whole firestone is.
Mar 24th, 2024

Efficiency, cleanliness of the place and the incredible customer service. Normally i feel out of place at these kinds of businesses but the customer service was exemplary. I will definitely keep giving them my business.
Mar 23rd, 2024

I brought my car in for a simple oil change that I scheduled at 11 am. They offered to check the brakes and other stuff for $10 which is a great deal so obviously I agreed (I actually got my brake pads and roters changed here last year and it was a huge fiasco and I ended up having to take my car to a dealership and get new pads a week later but they refunded me. My brakes have squeaked since I got the work done at firestone so I thought why not get them checked a third time). They brought my car into the garage an hour and forty minutes after my appointment to start the oil change so I skipped the diagnostics because I didn't expect it to take almost two hours to start the initial work. It's a busy location and everyone that works there is friendly but they need to get it together. It was a continued mistake on my part going back to this location for anything. Again appreciate how friendly they are and them taking $10 off mu bill for the wait but I won't be back.
Mar 13th, 2024