Kia of Abilene

My Kia Forta is great and love It Ty so much
Apr 7th, 2024

Tried to get a car from there but they wanted to add on expenses on the car that was mandatory since it was a "protection" they would get in trouble of head honchos. Come to find out they are the only dealership doing it. We went to another kia dealership and they didn't have any of that on there that was supposed to be "mandatory" . Moral of the story shop around and have a back of plan.
Apr 5th, 2024

They were professional and kind! They went above and beyond to help me and explained every part of the process to me, answering any questions I had.
Mar 27th, 2024

Mar 23rd, 2024

I am not the one to typically leave a bad review however my experience with this dealership needs to be told to warn others. I inquired about a kia forte base model that is at value of 21k and some change. I spoke with Kayla over the phone stated i was interested in seeing the vehicle. I had already been preapproved elsewhere and wanted to simply get a purchase order for this specific vehicle. This was on a Thursday confirmed my appointment Friday afternoon due to me and my family driving a little over 2 hours to view this vehicle. Arrived to the dealership, met Kayla right before test driving the vehicle another salesman comes to greet me. Stating he likes to meet all the customers that come to their dealership. Seemed odd as to he wasn't a manager of this dealership. Proceeded to test drive the vehicle, got off the vehicle and went over the price of the vehicle. Kayla then came back with a purchase order explaining a warranty that the dealership offers for the vehicle. I waited for Kayla to finish then stated i simply wanted the car that is marked before these so called added accessories. She then stated that she cannot take the add on off an wanted to explain why also saying that everyone pays for this add on. I then asked for this contract that states it is mandatory, she then stated she would go speak with her general manager. Kayla never came back instead the salesman who approached me outside came to me and stated it was mandatory and I then asked if i could see the contract for this add on warranty. This salesman stated there is not contract, (Wrong and this is a huge red flag any add-ons should have a contract especially stating how long the warranty is etc.). I then proceeded that i will take the vehicle as MSRP if the add on is taken off. I kid you not this man walks around the corner didn't talk to anyone turns around not even 10 seconds later and says "Yeah I can't take it off it is mandatory by corporate and we will get in trouble if it is removed". I then said "Well then I won't be taking the vehicle". I found the same model vehicle one town over they gave me a purchase order immediately no add-ons and no gimmick on that an additional warranty is mandatory. If this add on is mandatory shouldn't all kia dealerships be operating under the same conduct. Moral of the story is shop around, don't settle, Get preapproved elsewhere and definitely don't buy a vehicle from this dealership.
Apr 5th, 2024