Dairy Queen

Absolutely ridiculous. We came here to celebrate a small ice cream treat as a family for my son's birthday. Boy, did we pick the wrong place. We are understanding when places are packed and full. This place was NOT when we arrived. We orders 4 ice creams to enjoy together as a family. It took this establishment 30 minutes to bring out 1 banana split and 1 blizzard! Then another 15 minutes to bring out the last 2 blizzards. We couldn't even wait for each other to enjoy our ice creams together because they were already melting. Absolutely terrible customer service. Had to go up to the cashier after 30 minutes just to ask where the other 2 items were and they hadn't even made them yet! We don't like causing a scene but not even an apology or even a manager in sight for us to address the situation. Money terribly spent and definitely going elsewhere. What a joke.
Apr 9th, 2024

Went into store to make an order women behind counter had headphones and was yelling into the mouth piece. We went ahead and ordered and women was still Talking way to loud - talk to some of the customers and they had been there 45 minutes. The girl that took our order came out and locked the front door. Everyone wanted to know what was going on. No one would tell us. Come to find out the cook had had a medical emergency. Everyone asked to get their money back The girl gave everyones money back and if you had ice cream, she went ahead and filled their order. All of these people took their money or their ice cream and left. but she looked at us and told us that she could cook what we ordered. An emergency team came and carried the cook to the ambulance. We got our food and we started eating. Lady with the phone with mouth piece came out and sit down, they brought her water, she fanned her face, she held her hands to her chest. Lets just say you had to notice her. In between doing all of this she would answer the phone and tell the caller that they were not taking orders. All of a sudden she spoke out and told us that we needed to leave. She was not even looking at us when she said it - we were talking among our selves and had to ask her if she was talking to us. We were half way through our meal and we told her that we would have left long time ago, but the staff told us that they could accommodate us. She then turned to the lady that was sitting with her and mumbled something about people not being considerate. The food was good, the other staff was super nice , calm, cool and was trying to keep things as normal as possible. We had no other problems except the drama queen . She just could have handled the whole situation differently. We probably will not be be back. Just call me a Karen
Apr 4th, 2024

Apr 2nd, 2024

if i could go back and not eat here i would, i was waiting for TWO HOURS for three damn tacos, the register laidy was just arguing and evreything there just sucked
Apr 2nd, 2024

Ordered in the drive-thru. It took a long time to get the food. Got home, and the order was wrong. Had to go back. Hopefully, they get it right. Overall, the service is pretty good. I still wish that they would show more diligence when serving drinks. I ordered a diet drink, but they didn't know which cup contained the diet drink. Glad I had insulin.
Mar 22nd, 2024