Massage Heights Abilene

I decided to check MH out for the first time because I found a Groupon for a 90 min massage plus elevation. So many positives about the business. Cool but not cold inside (its getting warmer out), linens were soft and everything smelled great to boot. The atmosphere was lovely and the ladies at the front were so nice and helpful. Imagine my surprise when my masseuse told me that it was, in fact, not a 90 min massage but an 80 min one once contact starts. Which apparently included my elevation during those 80 mins (I had chosen the facial massage). And while she was wonderful at checking in with me and carefully focusing on a tight knot in my shoulder, I felt she wasnt too pleased to have me on her table while I was sleepy (I work nights). This was my first ever massage that was more than an hour and I left feeling like Id gotten less in that 80 mins than I have for any hour long massage Ive had in the past. While the main focus was my back, she didnt even massage along the outer parts of my back, away from my spine. When the 80 mins was up (410-525) I asked if the short massage she had done on my face after having me turn over was the elevated facial and she said yes, I even rubbed it for a long time, despite me having checked the clock throughout and it having lasted maybe 8 mins. Not too much of a major complaint because it was just a free bonus but I was certainly miffed that it took time out of my 80 mins. I left a $50 cash tip regardless. I have been looking for a place to visit each month now that I live here and after today (Sat Mar 4, 2024) I dont think this is the establishment for me.
Apr 6th, 2024

Apr 1st, 2024

first time here, Shelly was excellent
Mar 21st, 2024

Great place to get bodywork and facials.
Feb 18th, 2024

Please beware! I cancelled my membership in November 2023 and noticed I was charged 3 x $ 89.99 on 3/18/24, 3/19/24, and 3/22/24 on my debit card. I called twice last week and was told my membership was cancelled and I would receive a refund and that Eddy the manager would call me back. He never did. I called Monday, 3/25/24, and was was told Eddy would call me back, that my membership was cancelled and I would receive a refund but never received a call back. I did finally have to tell them that I was going to dispute it with my credit card, contact their corporate and possibly BBB if I did not receive a refund. Eddie did finally call me back and tell me he would process the refund today and my membership was cancelled. I asked to have all my card information deleted and he said only corporate can do that. This makes me very nervous! I followed up today 3/26/24 with corporate as I still do not see any refund being processed. They told me they would follow up with Eddy and that they cannot delete my card information only the branch can so needless to say I am very nervous!
Mar 21st, 2024