Jostens

Nov 21st, 2021

Sep 19th, 2021

I am BEYOND upset. We ordered a class ring for my son on November 14th. I went to the ring ceremony and was told his ring would be shipped on December 24th. I called after Christmas holidays to get status of ring and they confirmed that his ring was shipped on December 24th but with the holidays it could take a few more days . I asked how long shipping normally took and she said 10 business days. I told her I completely understand and would check back the next week. 2 weeks ago when I called, the girl who answered the phone said it shouldnt be much longer because it was shipped on December 24th. I called last week , a gentleman answered and seemed like it was odd that we havent received it. He said he was emailing the company and would get back with me. I have yet to hear back from him ! My husband called yesterday for a update and received the same run around. I called the 1-800 number TODAY 1-19-2022 , was asked for my order # to find out his ring IS NOT EVEN FINISHED, they are waiting to put the stone in. SO, not only have I been lied to that his ring was shipped BUT its not even finished WOW! We spent over $450 , this is UNBELIEVABLE! I am currently looking around at other places so I can cancel my order ! POOR CUSTOMER SERVICE!
Jul 11th, 2021

My daughter went to retrieve her graduation order and her announcements were missing. The best "Mitsy," the Abilene store manager could do was send an email to the plant. She provided me with a phone number to an office that doesn't even handle my order. This order was placed since Dec. of 2020 and here we are a little over a month away from graduation and I don't even know if announcements will be delivered before graduation. Sadly Jostens is the main company Abilene uses for graduation and Mitsys' attitude regarding the situation was not only apathetic but a disappointment in customer service.
May 30th, 2021

Sons letter jacket was ordered months ago and came in with one incorrect patch and one correct patch. We sent it back to have it fixed, and six weeks later, it came back with the correct patch gone, and the incorrect patch corrected. The wait time is far too long, and having to wait three times for the same set of instructions to be followed is absurd. The people at the Abilene location are nice, but I am tired of having to wait for something we ordered and paid for months ago.
Oct 13th, 2020