SERVPRO of Abilene

Sarha, Adrian and Thomas did a great job I would highly recommend them. They were great the entire time
Apr 2nd, 2024

We had a water leak and had someone recommend Servpro to us. I wish we wouldnt have listened. It took them six days to come out to our house to inspect the damage. They charged us for an Emergency call on our invoice. It seems like they responded really quickly since it took 6 days to come out to look at the damage. They knew our water limit on day 1. Servpro put 27 fans and 2 dehumidifiers in our house and told us if it dried, we might be able to save our floors and walls. They told us if the moisture didnt improve within 3-5 days, there was nothing they could do. Nobody from Servpro could give me an estimate per day of what this would cost, but that my insurance would cover it. By day 8, they told us it didnt matter how dry the floors and walls were we still had to tear it all out (after 48 hours of moisture there can be growth). Why would we even put fans in our home if we had to tear it out? When we looked at the drying report, we requested to remove the equipment on the 2nd day in their notes. When it was brought to their attention they said it was a human error and it should not have been in the notes. They argued they put in fans and dehumidifiers to stabilize the air when they were fan and equipment gouging. Serpro even wanted to leave the fans in longer and we demanded they take their equipment out. They even told us it wasnt their fault that we were underinsured. There was an excuse for all of their lies and overcharged invoice. I WOULD NEVER RECOMMEND SERVPRO TO ANYONE. Save yourself from a nightmare and do not use this worthless company for mitigation. They did nothing except put fans in my house for 8 days and charged me $8,900. I hope by reading this review you never call this company for any services. I would rather drown in my own home than call Servpro.
Mar 31st, 2024

Mar 18th, 2024

Mar 14th, 2024

While renovating our bathroom we found mold all over and in the sub floor. We called Servpro and we are so glad we did! Adrian and Thomas came out that night and put our minds at ease! They were very professional, walked us through everything and answered all our questions. They stayed in contact with us and came out everyday until the job was done! Great communication, great service will definitely call and ask for them if we ever need anything else!!
Mar 10th, 2024