Sutherlands HomeBase
-
4717 S Washington St
Amarillo, Texas 79110 - Website
Hours
Chamber Rating
-
Terri Quinn
Great neighborhood hardware store.
Mar 14th, 2024 -
Shane Scott
I do not recommend this place, went to purchase a mower and just problem after problem. From the main boss changing log in and not informing the managers, not returning phone calls, Waste of time Ill buy from somewhere else
Mar 13th, 2024 -
Bob Leiferman
Took 3 trips to get a key cut.
Mar 8th, 2024 -
Johnny McLaren
No help with me very disappointed I thought you would have intelligent employees.
Nov 7th, 2023 -
James Edmondson
Let me preface with I am a disabled middle aged man walking with a cane and a backpack. I cannot drive and some days cannot walk. When I can, I'll walk to Sutherland's and United as I am only a couple of blocks from them. I am not a big spender in there, but do buy little project stuff to try to keep busy. ( paint, little this and that) I've done this a long time. Recently, I have seen customer service turn to absolute garbage. My first problem was a couple/three weeks ago. I went to buy some large nails. They are priced at 2.99/lb. They wanted to charge 2.99 a piece because they don't have a scale (what hardware store doesn't have a scale to measure out their products like this? I mean I have one in my kitchen). They finally did sell them for about the right price. They weighed average 3.8 ounces each and I paid for four ounces each. Lots of unnecessary arguing. My second problem was last week. I needed a brass water fitting for my refrigerator water line. The shutoff broke. I don't know where that is in here so I'm looking. An employee actually asked if I needed help and I told him what I was looking for. (I'm in the plumbing area just looking for this cut off) . He tried to send me to the back of the store with lights. Quote " they're actually back there somewhere" and pointed at the light section. Today, I go in to get a piece of wood and a brass pin, was stopped halfway through the store, and asked... politely...but with authority, to relinquish my backpack. Not going to happen. You didn't ask for the woman's purse that walked buy me. It's not posted on the door and I will not give anyone access to my possessions. Strike three for me. This is 2023, and your competition, which I am sure you realize there are quite a few, ship straight to house. Home Depot can do it same day and Lowe's is free shipping most of the time. Let's not forget Amazon, ace hardware, etc. My few bucks a week will go somewhere else.
Sep 7th, 2023
Contact Info
Services
- Retail
Questions & Answers
Q Where is Sutherlands HomeBase located?
A Sutherlands HomeBase is located at 4717 S Washington St, Amarillo, Texas 79110
Q What is the internet address for Sutherlands HomeBase?
A The website (URL) for Sutherlands HomeBase is: https://www.homebaseusa.com?y_source=1_MTAzMjkzNDI3OS01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is Sutherlands HomeBase?
A Sutherlands HomeBase employs approximately 20+ people.
Q What days are Sutherlands HomeBase open?
A Sutherlands HomeBase is open:
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM
Monday: 7:30 AM - 8:00 PM
Q How is Sutherlands HomeBase rated?
A Sutherlands HomeBase has a 4.0 Star Rating from 314 reviewers.
Hours
Ratings and Reviews
Sutherlands HomeBase
Overall Rating
Overall Rating
( 314 Reviews )Terri Quinn on Google
Great neighborhood hardware store.
Shane Scott on Google
I do not recommend this place, went to purchase a mower and just problem after problem. From the main boss changing log in and not informing the managers, not returning phone calls, Waste of time Ill buy from somewhere else
Bob Leiferman on Google
Took 3 trips to get a key cut.
Johnny McLaren on Google
No help with me very disappointed I thought you would have intelligent employees.
James Edmondson on Google
Let me preface with I am a disabled middle aged man walking with a cane and a backpack. I cannot drive and some days cannot walk. When I can, I'll walk to Sutherland's and United as I am only a couple of blocks from them. I am not a big spender in there, but do buy little project stuff to try to keep busy. ( paint, little this and that)
I've done this a long time.
Recently, I have seen customer service turn to absolute garbage. My first problem was a couple/three weeks ago. I went to buy some large nails. They are priced at 2.99/lb. They wanted to charge 2.99 a piece because they don't have a scale (what hardware store doesn't have a scale to measure out their products like this? I mean I have one in my kitchen). They finally did sell them for about the right price. They weighed average 3.8 ounces each and I paid for four ounces each. Lots of unnecessary arguing. My second problem was last week. I needed a brass water fitting for my refrigerator water line. The shutoff broke. I don't know where that is in here so I'm looking. An employee actually asked if I needed help and I told him what I was looking for. (I'm in the plumbing area just looking for this cut off) . He tried to send me to the back of the store with lights. Quote " they're actually back there somewhere" and pointed at the light section. Today, I go in to get a piece of wood and a brass pin, was stopped halfway through the store, and asked... politely...but with authority, to relinquish my backpack. Not going to happen. You didn't ask for the woman's purse that walked buy me. It's not posted on the door and I will not give anyone access to my possessions. Strike three for me. This is 2023, and your competition, which I am sure you realize there are quite a few, ship straight to house. Home Depot can do it same day and Lowe's is free shipping most of the time. Let's not forget Amazon, ace hardware, etc. My few bucks a week will go somewhere else.
Overall Rating
Overall Rating
( 314 Reviews )Write a Review
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