Fairmont Austin

Dear Cynthia Serrano, Thank you for taking the time to rate your experience at Fairmont Austin! We appreciate your 5-star rating and are delighted to know that you had a positive stay with us.We look forward to welcoming you back to Fairmont Austin in the near future for another exceptional stay!Sincerely,Nicole Shane JacksonGuest Experience

Dear Aimee Lombard, Thank you for taking the time to rate your experience at Fairmont Austin! We appreciate your 5-star rating and are delighted to know that you had a positive stay with us. We look forward to welcoming you back to Fairmont Austin in the near future for another exceptional stay! Sincerely, Nicole Shane JacksonGuest Experience

Dear Osvaldo Serrano,
Thank you for choosing to stay at Fairmont Austin and for taking the time to share your comments with us. We are pleased to know that you enjoyed your overall experience at our hotel, including our amenities such as food, massages, pool and bar.
We appreciate you letting us know about the problem with the water bottles. We apologize for any inconvenience this may have caused. We aim to provide transparent and convenient services for our guests, and we will review our policies regarding sensor-equipped items in rooms to ensure clarity for all guests.
Thank you once again for your valuable comments. We hope to welcome you again for another pleasant stay in the future.
Sincerely,
Nicole Shane Jackson
Guest experience

Dear Max,Thank you for taking the time to share your rating with us. We appreciate your rating and are glad to see that you had a overall positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely, Nicole Shane JacksonGuest Experience [email protected]

Dear James Kiryakoza, Thank you for taking the time to rate your experience following your recent stay with us at Fairmont Austin.We noticed that you rated your experience with three out of five stars, and while we are pleased that you chose to stay with us, we would love to learn more about your stay and how we could have made it even better. Your feedback is invaluable to us, as we are always looking for ways to enhance the guest experience.If you have any specific comments or suggestions regarding your stay that you would like to share with us, please feel free to reach out to us directly. We are here to listen and ensure that your future experiences with us exceed your expectations.Thank you again for choosing to stay at Fairmont Austin. We hope to have the opportunity to welcome you back and provide you with an exceptional stay in the future.Sincerely,Nicole Shane JacksonGuest [email protected]