Bellhop Movers - Austin

Vance and Andrew got there 10 minutes early, they were super fast and friendly.
Jul 1st, 2023

I use Bellhop a year ago and everything was going smooth until the movers drop my refrigerator on the sidewalk, so that cause a huge dent on it alongside with the doors not closing correctly anymore. Being dealing with claims for over a year. They offered me $200 for the repairs, that is a joke. Been told by different techs that my refrigerators dent is unreparable and the doors along will cost way more than the $200. Their claims dept has been super rude to me, so unprofessionals. Please stay away from this company. Now I'm having to go thru my lawyer .
Jun 23rd, 2023

The absolute worst moving and customer service experience ever! I booked Bellhop because my mom works for Redfin and they have a partnership. She will no longer be recommending Bellhop to her clients because my experience was so terrible. The lead for the load team was late. The movers flat out admitted they had ZERO training. They just mark themselves available on an app. They had no clue what they were doing and laughed as they damaged my home and belongings. When the damages were pointed out to the lead, Andrew, he shrugged and said oh well. They were also SO SLOW. I called Bellhop mid-move because I was so upset. They said my issue was being escalated and Id be getting a return phone call. Still have yet to receive that callpathetic.
Jun 19th, 2023

Brendan and Rodolfo were great! They worked very quickly and were very careful with our things. I was amazed at what they were able to accomplish in such a short time.
Jun 9th, 2023

No response from Bellhop after issuing complaint when many of our items were broken. Completely unprofessional and incompetent team that were contracted separately without our knowledge. Witnessed one worker just drop a chair he was carrying one handed and completely broke it. The guy didnt say a word. Also, three large men pressured my wife to give them a tip via cash transfer applications while she was inspecting the truck and I was not present. Made her feel completely uncomfortable, and is unacceptable in a contracted professional agreement where you are supposed to be able to tip through the app. Gave Bellhop over a week to respond before issuing this review. Do not use this service unless you want randomly contracted strangers to go through your home and carelessly throw your items into a truck where they will be broken in transit.
Jun 15th, 2023