Radiant Plumbing & Air Conditioning

Matthew Chambers _{on ChamberofCommerce.com}

Jan 26th, 2024

On 6/16/21 Radiant Air Conditioning installed a 5-ton Goodman Air Conditioning Unit with UV Light at a cost of $16441.66. The system began experiencing issues on 6/18/21 just two days after installation and has since been serviced 16 times due to various malfunctions that have resulted in non-function in both heat exceeding 100 degrees and below freezing leaving the home virtually uninhabitable during these time periods.
During the various repairs techs have indicated repeatedly that there appear to be issues relating to the install of the unit including uninstalled heat strips, improperly installed control panels and fuses, improperly installed alarms, and wiring issues that resulted in the need for a hard start unit, separate surge protector and rewiring of the UVB light to a separate circuit. Techs have further referenced a belief the unit is likely a “Lemon”, and stated the service contract would be extended at no cost due to the extensive amount of repairs the unit has needed. Radiant has now abandoned the service contract, requiring the homeowner to pay for service on a unit that has never functioned properly, failed to take the steps necessary to exchange the unit as a “lemon”, and refused requests for removal of the unit and refund of monies paid or full replacement of the defective unit.
Furthermore, homeowners have since learned the fees charged by Radiant for the Goodman Unit were far in excess of customary and standard fees for a unit of this brand, size, and type in the Austin metro area during the pandemic and it appears Radiant may have engaged in price gouging.
Summary
It is the belief of the homeowners that Radiant who procured and installed the Goodman unit and has been the sole air conditioning provider to service the unit since its installation:
• Bears responsibility for the repeated breakdowns and current state of the air conditioning unit.
• Misrepresented the quality of the unit.
• Engaged in price gouging by finding out how much credit was extended to the homeowners from Wells Fargo then adjusting their pricing to maximize the amount charged to the homeowners.
• Misrepresented their ability to properly install the unit.
• Misrepresented their ability to diagnose issues with the unit they sold and to properly service and maintain the unit in a reasonable manner.
• Fraudulently represented that they were attempting to replace the unit as a lemon when in fact they were not.
• Misrepresented that the service contract was extended on no less than two occasions.
• Made fraudulent statements regarding the condition of the unit, diagnosis of issues, and actual work performed.
• Failed to provide the homeowners with documentation detailing diagnosis of issues, recommended work, or actual work performed.
• Has engaged in a pattern of misrepresenting facts, making fraudulent statements, and overcharging clients. This pattern is evident when reviewing BBB complaints and online reviews.
There are hundreds of negative reviews of Radiant on Google, Yelp, and at the BBB.

Shunary Vaughn _{on Google}

Sep 16th, 2023

Same day service did not try and up sale me just helped fix the issue could not have asked for better service Services: HVAC system maintenance, A/C system repair

Natalie Renteria _{on Google}

Sep 15th, 2023

Gunner brown was so awesome at answering all our questions! Thanks to his expertise he was able to diagnose the issue immediately!!! Super grateful he was our technician! Service: Plumbing leak detection

jason6529 _{on Google}

Sep 15th, 2023

Gunner gave great service quick response and great communication.