Airport Van Rental - Austin

Reserved a vehicle months in advance and paid in advance , the second that rental prices went up they canceled our reservation.
Apr 7th, 2024

Reserved a 15 person cargo van 30 days before needing it and was charged in full at the time of reservation. Didn't look at the reviews. 2 days before the rental, I get an email saying "Your reservation was successfully cancelled". I called in 3x to get a busy signal, email to get no response, and end up having to dispute the charge with my credit card company while trying to find a replacement vehicle during a major event in the city. All vehicles are sold out. AVR is either purely a scam or exists to make our lives more difficult. Avoid.
Mar 30th, 2024

I rented a Van from Airport Van Rental in Austin Texas for 8 people and luggage for the Solar Eclipse from April 5 to April 8. We booked Airline flights and hotels for the weekend. I booked the Van in February for April and even called the location to make sure they had a Van available and they said they do. Today a little more than a week ahead they sent me an email cancelling my reservation. This is why all of their reviews are 1 or 2 stars.. Look at their reviews. I never saw a business with such poor reviews. I should have looked first.
Mar 30th, 2024

Would give a -10 as they canceled the reservation prior to the trip leaving no time to find something else. Said it was the websites fault for allowing more reservations than vans available. If they had let me know asap so I could have look elsewhere.
Mar 26th, 2024

Worst customer services ever. I made a reservation from March back in January 2024 and i got call 1 day before i was to pick up van. AVR is telling me that they are sorry but they have to cancel my rental because they made a mistake and over booked there vehicles. One day, Its all i get, and 'oh we are so sorry". They dint care that i would be stranded with kids and no other way to rent. Know i have to wait till funds are back on account and was told it could take a couple of day. WORTS EXPERIENCE ! ! !
Feb 19th, 2024