Classic Collision

Good service to get the estimate for insurance, but unfortunately doesn't extend to actually getting the car fixed. Scheduling inaccuracies (scheduled the wrong day), no ability to drop a car after hours if you need someone to give you a ride home after work, and an unfriendly person on the phone to tell you that they won't do your repair. Wouldn't go again.
Apr 14th, 2023

Never been there
Jan 13th, 2023

Dec 7th, 2022

Dec 7th, 2022

The repair was fine, my car looks good but the customer service wasnt great. I dealt with insurance so my experience could be different based on that. Rudy was always polite and professional. It took almost 3 weeks to fix a bumper repair, granted my rental sucked so it felt like an eternity, but I feel like this took a while. Ive had a bumper repaired before here and it didnt take as long but maybe the damage was worse this time. I was shown pictures of what they did but Im not in this industry so I dont know what Im looking at. When I arrived to pick up my vehicle I was told I needed to pay my deductible. It was told to me and classic collision, by my insurance, that the other person who hit me was covering it and it would be at no cost to me. They made me call the insurance to get it figured out, I was told they would not release my car to me without the deductible being paid. While Im on the phone with insurance they come out and tell me to call a representative that they had a phone number for and had been speaking to prior to this. If you had the number for who I should of called the better way to handle the situation is to call for the client and see whats going on. Instead I was just told no and to figure it out. Ive been here 3 times but I think this will be my last. It takes less effort to go above and beyond then to argue with a client. Above and beyond would of impressed me, instead Im left with a bad impression. Services: Body & Trim, Painting
Sep 14th, 2022