Gulf Coast Federal Credit Union

Customer service has went downhill since the manager Krystal took over. Never had negative experience until her. Very rude and not helpful. Planning on changing banks soon and so is my husband
Jan 8th, 2024

Trying to bring Car payments up to date They will tack on Grifting fees. They used to take out late fees with the payment. I understood that. So my late fees were added to pay with the Car payment. Now seems like they are adding those back fees to when it was taken out of the payments. Chelsea and Amber ate at odds with giving consumers correct information.
Dec 27th, 2023

My husband is literally still on hold as I type this. Weve been on hold for over 30 minutes since calling to ask why his card was declined with thousands in our bank accounts. THIS IS AFTER calling the fraud department number provided by this credit union ONLINE and being told they no longer service them. Zero access to our money and zero communication during open hour while 8 hours away. So theres just NO ONE to answer a phone at either location? Almost makes me want to just tell him to pull all our money out and cancel all our accounts once we are back home after being loyal members for over a decade.
Aug 12th, 2023

This location is not up to par with the others. I went in to make a payment on my gcfcu credit card, only to find out days later that the employee DID NOT do the transaction correctly. When I called, the person on the other end would not let me get in a word edge wise, please train your employees better! DO BETTER!
Aug 5th, 2023

I've tried 3 times to call to get rates and terms for a $100k lot I want to purchase. I guess they don't want my business because no one answers the phone! I'll just take my business elsewhere.
May 30th, 2023