Budget Car Rental

Customer service was horrible.Car I reserved was not available. Rented a full size SUV and they tried to give me a mini van. The lady at the desk needs some more customer service training. The cars were filthy not clean at all. Her excuse for that was we are to close to the freeway for them to stay clean
Jun 4th, 2022

I made a reservation online and prepaid I was told because my credit card was in my maiden name even with proof I was not allowed to get my rental. I called customer service and was told they could not modify my name to match my credit card. I was forced to cancel my reservation. No solution was offered inside nor by customer service! Terrible experience and although I paid with a credit card and prepaid the still wanted to hold an additional $250 which is crazy because enterprise doesnt charge an additional hold when using a credit card. They wouldnt except cash and they couldnt except the debit cards I had to pay additional fees. I ended up extremely late back to work and having to pay for an Uber because no one could seem to help me.
May 19th, 2022

Jen was exceptional The light behind her was distracting and almost made me want to search for another company. It just flickered the whole time and made me wonder how she was keeping such a great attitude! Docking a star for that light that makes me nauseous just being in it's presence for 10 + minutes
Mar 27th, 2022

Oct 25th, 2021

The most wonderful experience. Didn't have our vehicle upgraded us and super nice Diana
Aug 13th, 2021