North Star

Melissa is amazing thank you for all of your help
Jul 7th, 2024

Jul 7th, 2024

The best customer service thanks to Melissa for helping us rent, very kind, I hope she can continue with her job so she can continue helping other people who need her attention
Jul 5th, 2024

I told my daughter not to move here and now she regrets it. These people are retaliating against my daughter because she called Dallas Code Enforcement about her AC going out for the second time in 11 months, which they moved her in without the AC not working and it was out for a week before they fixed it and they only gave her a small window unit for the meantime. They take their time answering emergency maintenance requests and thats why she called code enforcement. Plus, this management company is mad because she didnt resign her lease with North Star, so they are charging her for her cats from when she moved here in June 2023, which this new company didnt even manage these apartments and her lease contract wasnt even signed with them. And they refused to accept her last rent payment without the cat fees which totaled $2,100. She been living here for 11 months and never had any problems with the ceiling, and all of a sudden the ceiling leaks and caves in after a storm. I think the staff that lives downstairs contributed by drilling all of the time. The apartment staff dont care because they moved her in upstairs from people they allowed to have dog poop all over their balcony for 8 years and the only reason they ask them to clean it up because the lady up above them complained about the smell. And they didnt charge those people that lived in #124# for their dog or the lady that lived above them for her dogs, or the African lady upstairs. If you move here you will have water shut off without notification and you will be in danger because they have water heaters in the closet and you will not have enough of room for your belongings. Also, they have the same incompetent maintenance they had with the other management company. By the way, they dont even enforce the strict parking rules because I still see violations they said they were going to tow.
Jul 2nd, 2024

Always marking services done when we're not home even though we have cameras constant flooding in kitchen, after we've asked multiple times to help. rats got in, and we had to deal with ourselves. They say they'll be out, marks service completed, and have to put back in. Almost 2 years here and can not wait to leave. Our cameras were due to break ins now we have to make sure no one steals who has actual access to our home. There is no feeling of safety here. Only one security guard who does his job. You can never feel safe leaving home, let alone being home. I would never trust this place again after the pour management constantly makes excuses. Constantly changing toweing companies. I have despised living here with a passion. Not a single person here is believable. It's always an excuse. They don't own up to their mistakes. My apartment is falling apart due to flooding and upstairs neighbors being super disrespectful. Had to do my own maintenance since they are unreliable. They will work on all other apartments before mine and act like im an after thought they don't bother with. DO NOT RENT HERE UNLESS YOU ARE DESPERATE!!!!!!!!!! I HAVE HATED MY LIFE HERE!!!!! COMING HOME FEELS HOPELESS!!!!
Jun 30th, 2024