Sonida Senior Living

Poor customer service poor management
Mar 26th, 2024

I echo the comments below from Michelle!!! The exact same feedback for my mother who has been at The Waterford in Plano for 2 years.
Feb 10th, 2024

Just one problem after the other! Would not recommend to anyone! Very incompetent people. My mom was a resident at North Pointe in Anderson SC. Absolutely would think twice before I place a loved one there again! If you want to experience the best Barnum and Bailey Circus, you should pay them a visit. Website needs updating! Most pictures are very outdated and the resident reviews, should be current residents! Place needs lots of attention!!
Sep 26th, 2023

May 31st, 2023

My mother has been a resident of The Waterford in Plano Tx for 3 years. The food has become inedible, there is constant kitchen staff turnover, the residents arent nice they act like 7th graders, the front desk staff has literally made her move from a table during dinner, they dont call her if there is a package at the front desk, there has been front desk turnover multiple times, she has been told there isnt any more food at dinner and handed a hamburger. Her rent for a one bedroom apartment has gone up $644 over the three year period. The apartment itself is sad and worn out, peeling paint, barely working window units that leak in a thunderstorm, hot water that doesnt adjust. Now that she has given her notice they wont pro-rate the rent since she will only be there a partial month and wont return her phone calls. I cant find a number to call the corporate office to talk to anyone about this issue. It has not been a good experience and its costing her quite a bit of money to move. Buyer beware.
Feb 7th, 2024