The Spa at The Crescent

Soooomy husband is in Florida and paid for me to have a spa day here in Dallas. He paid for a Facial and a 80 min massage, not a cheap package by far. My husband calls ahead to see if I can arrive early to enjoy the other amenities such as the hydrotherapy, steam room, and the sauna. In which they told him I could. My appt was at 1 pm so I got there at 12:15. I was told that the lady would help me soon as she came back from her lunch break, so I waited. It was 12:50 and I stopped another lady that didnt work in that area, told her that I had been there waiting since 12:15 so I could enjoy the other amenities. She made a call and Im guessing they told her to get me started until the person that actually worked down there came back. Bless her because she got me my locker, robe, and slippers. By this time it was 12:55, then the lady who was supposed to help me shows up. She doesnt really acknowledge me but greeted another lady (Caucasian) immediately. So I walked up to her and told her since its 5 mins til my appt I will enjoy the amenities after my appts to which she advised against, stating that its not recommended after a facial. I thought about it and was like maybe she is right. So I used the bathroom, then a lady comes calling me (Dr. Bennett). There was a Caucasian lady in there with me, that was who she was looking at when she called for Dr. Bennett lol. But when I answered she seemed shocked lol. We proceeded for the facial, I thought it was ok I have definitely received better services. Then I was taken back to the lounge for my massage. The lady greeted me, proceeded with the massage. Now I am not used to someone asking me repeatedly if Im ok because most of the time I fall asleep if its a good massage but I felt like I couldnt relax with this lady. Then to top it off, towards the end of the massage she placed my robe on my legs while I was laying there. I have never had someone throw my robe on me, tell me to get dressed, and Ill meet you at the door. It seemed as if she was rushing me to get ready. I thought that was so rude. Then I proceeded to the lounge in which I decided to try the amenities because the lady that provided the facial stated that what she did was mild and wouldnt hurt if I did do the steam/sauna room or the hydrotherapy. So I went for the hydrotherapy, then a lady comes to offer me lunch but could barely speak English (she was Hispanic) but she was so sweet. Turns out my husband called from Florida to tell them to inform me that he was buying me lunch. So they sent her but again there was a language barrier so I told her I didnt want the lunch if it wasnt included, not knowing my husband was paying for it. (Turns out they still charged him for my lunch that I never received, thats terrible). Oh by the way you have no cellphone service when your down there lol, he said he tried calling me serial times. Also turns out there was free complimentary champagne that was offered when I was leaving smh. As Ive mentioned before I have definitely had better services and my experience was definitely not a good one, especially for a fine looking establishment as the Crescent. I hope they do better. I definitely wont be back. Dr. Bennett
Mar 31st, 2024

Mar 1st, 2024

Feb 29th, 2024

Jan 23rd, 2024

The Crescent is a beautiful hotel but the spa was a let down. You have to walk through the gym to get to the lockers. It has a gym locker room feel, not a spa feel at all. The waiting area was very clinical and there was no music playing so you just sit in silence in a bare room. The spa rooms were the same. Very underwhelmed for what they charge.
Jan 15th, 2024