RAOFACTOR Design House

Words will never come close to how grateful I am for you and your team, thank you so much answering all my emails, for the planning support, and for the execution of all that we discussed. Would not be able to have had such an amazing weekend if it werent for you two. Your ideas were exceptional and better than I could have came up with on my own. RAO FACTOR is a MUST HIRE company! I think choosing your team was one of the best decisions that I made. I appreciate your problem solving with the fountains, flipping the room on record time, and the eye for detail. Thank you!
May 14th, 2023

We highly recommend RaoFactor for all decor needs. They did the decor for our wedding weekend recently, for which we received endless compliments from guests. Priyanka was incredibly great to work with. She was kind, patient, and provided her honest opinions. Her team was extremely professional and the final product looked incredible. We would love to work with Priyanka and RaoFactor again.
May 9th, 2023

Incredibly talented team. Shaun & his team at RaoFactor delivered our dream wedding. From the get-go, Shaun took the time to understand our vision, budget, and targeted experience. He thought out of the box to design an experience for our guests that could work with our packed timeline without compromising the elements we wanted. The team was also very accommodating of last minute changes and requests, including a redesign of our floor plan just a week before our wedding. We were delighted by the teams expertise and execution of a beautiful wedding weekend.
Apr 1st, 2023

The RaoFactor team is amazing. They were very quick to respond to me and help me get started on creating my dream wedding. The decor was so beautiful at our wedding and it was great bouncing ideas off with them to create that vision. The execution was perfection! And most of all Priyanka, my lead designer, was so easy to talk to and so helpful in making some tough decisions.
Jan 31st, 2023

I just want to start this review by saying that I was incredibly pleased with how the decor at our wedding turned out, but it was overall an awful experience, and one I would never do again with RaoFactor. We met Shaun through our wedding planner. There were several occasions where Shaun did not answer texts. He told my dad email is a better form of communication for him--didn't answer those either. I was living in another state and planning a wedding in Texas, and had to rely on email/phone and Shaun's unresponsiveness caused a great deal of stress. The one time he communicates really well though, is when he's asking for payment. We finalized our decor item sheet, and the grand total was $29,914. My dad actually paid Shaun $30,000 in cash not realizing the total was less than. When he realized this, he contacted Shauns office and was told Shaun would Zelle us this money. I asked on 3 separate occasions and was told Shaun will Zelle you today. No Zelle. Then finally, Shaun will Zelle you when he sets up the day of the wedding. The day of the wedding comes around and the wedding planner relayed the message that there were things not accounted for on the item sheet that Shaun had to use, so our extra money would not be returnedlow key knew this money would never come back to us anyways. Allegedly, we did not account for linens for the sweetheart table or the welcome table. However, our hotel did provide us with linens, so not something I would have necessarily spent extra cash on considering how few people actually notice the linens at these 2 tables. I was actually fine with all this as I was happy with the decor but then Shaun informs me that his team noted 5 missing arrangements when they went to tear down the following day. He asks if I know who took themlike a bride knows what happens during her weddingand if the faux silk florals could be returned as they had just purchased them and they intended to reuse them at future weddings. I imagined this would be $500 tops so I said I would cover it if necessary. One month goes by, I finally get an email invoice for $1,187.50outrageous to me when you spend $30,000 on decor for a one night event to begin with. One week goes by, and Shaun says his office has attempted to reach me several times (1 email). We set up a phone conversation to talk about the matter which resulted in him saying there was nothing he could do but for me to pay the price of the faux florals. He says that in the 8 years he has been doing this, no one has ever walked off with an arrangementI call bs, people leave with flowers after a wedding all the time. By the way, not once did Shaun mention in the 3 meetings we had with him in person, phone conversations, emails that these arrangements needed to be returned. There was also nothing in writing indicating that arrangements would need to be returned. This was my experience with RaoFactor--although the decor was great it came at the price of poor communication and extraneous charges. I would not recommend their services.
Jun 17th, 2023