Hiatus Spa + Retreat

Apr 1st, 2024

Every time I am at this location, I have a great experience! I have been a hiatus member for almost 5 years and I've been seeing Andrea for my tailor-made facial several times a year. She is knowledgable, always provides a relaxing experience, and always provides guidance with all of my skincare questions. I've also loved my mani-pedi experiences, Brittany is so gentle and so precise! I've never had a better manicure. The monthly membership is worth it! Plus you can visit other locations!
Mar 12th, 2024

I really like Hiatus and I usually visit the Inwood/Lovers location but sometimes it's hard to get in touch with them via phone. I wanted to book an Hydrafacial and, being something that can't be book through the app, after few attempts, I opted to call the "hill" location. They were very nice and accomodating and I was able to book the treatment easily. I was quite pleased with the service! Andrea V. was just fantastic! She went above and beyond to ensure I had the results I wanted! I must admit that this Hydrafacial experience far exceeded my last one at the Inwood facility. My skin looks beautiful and glowing, and I am really pleased with the entire experience. I will definitely visit this location again and I am looking forward to working with Andrea again.
Feb 27th, 2024

The massage was incredible, but once I got out ready to pay I wanted to purchase of couple skin care products, thats where the problem started.. the guy that was checking out had noooo clue on any of the prices and said his scanner was off, so I asked him well can you turn it on since I need to know how much Im sending on this products, so he did and I kept asking about a specific product which he faves me 3 or 4 different prices lol he said he had no idea about any of the products (which to me means they need more training) and instead of chitchatting they should maybe learn details and prices of everything they are selling. He proceeded to call another worker (girl) which was soooo rude to me (apparently we were interrupting her lunch break) so I kept asking her questions and completely ignoring me. Unbelievable.. that whole situation was so stressful that basically the calming non stress massage feeling went away lol. I feel so disappointed, I usually go to the location in Inwood which I will no stick to that because this location just sucks. Please offer more training to your workers and let them know they need to be helpful and kind to customers and make the entire experience less stressful since you are coming out of a relaxing massage.
Feb 7th, 2024

Posh and chic
Feb 3rd, 2024