Massage Envy - Casa Linda

Just joined! My visit was Angelic!!! Thankkee!
Apr 9th, 2024

Nicole did such an amazing job and I feel so much better!!
Apr 8th, 2024

I had the most incredible massages and facials at this place! They were skilled and made me feel completely relaxed! The ambiance was calming with their diffuser for aromatherapy, friendly and professional staff as well. You will walk out afterwards feeling like a noodle! The attention to detail and personalized care was exceptional and I feel like a new person! Will be returning for sure :)
Apr 8th, 2024

Be very careful signing a membership with this Casa Linda location. I dont know who owns this location, but their customer service is trash! I have been a member since December, 2021. After my appointment on March 9, I asked for my membership to be cancelled. I spoke to Tui and he said he would put in the request to cancel my membership. Nothing was done at that time to initiate the cancellation. I called on 3/20 to inquire about why the cancellation had not been sent. Spoke to Allysa and she sent the cancellation form to me on 3/25. The notice I received from Allysa stated that I had 8 sessions that needed to be used within 60 days. I didnt know exactly how many sessions I had left, but knew it wasnt 8. I called back and asked to speak to Allysa and was told by Lauren that she wasnt available, but she assured me she could help. She looked at my account and said the 8 sessions was a mistake and I only had 4 sessions left. I went ahead and scheduled a 2 hour session for 4/6 and a 1.5 hour session for 4/13 and said they could just have the remaining .5 session. I arrived for my appointment on 4/6 and had a great 2 hour session with Tara. During check out, I was told by Tui that I had to pay for the overage due to the fact that I only had 1.5 hours left. I asked to speak to Allysa, the manager and I was told she wasnt available. Tui said he would speak to Allysa to clear things up. Shortly after I left, Tui called me back and said Allysa said she made a mistake and I need to pay the amount because the therapist had to be paid. I informed him that It was my understanding from what I was told by Lauren, that I had enough credits to pay for my session. I asked if he would have Allysa call me so we can clear up the miscommunication and he disconnected the call. I later looked at my credit card and saw that my credit card had an unauthorized charge. Allysa, the manager, never called back to explain why I was given false information and then I was charged because of their mistake.
Apr 8th, 2024

Don't remember the guys name but he was a big guy, really nice! He was thoughtful and pressure was just right. He also did my stretch session and was very informative on after care. Will be going back
Apr 6th, 2024