Towing Near Me 247 LLC Dallas

Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced. We understand how stressful it must have been to wait, especially in a dangerous area.We want to clarify that our team is on duty 24/7, and we prioritize our clients’ safety and satisfaction above all. On the day of your incident, our driver was indeed on the way to your location. However, we received an urgent call from the Dallas Police Department, which we are contractually obligated to prioritize. These calls often involve situations where public safety is at immediate risk.We realize that this situation resulted in an unexpected and prolonged wait for you, and we are truly sorry for the distress it caused. Our policy to request payment upfront is intended to streamline the service process, not to inconvenience our customers. We assure you that it is not our intention to keep anyone waiting longer than necessary.We are taking your feedback seriously and are reviewing our protocols to better manage simultaneous calls, especially in situations where a customer is in a vulnerable position. Your safety and peace of mind are important to us, and we are committed to improving our services to prevent similar incidents in the future.

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Thank You so much Alisha We really appreciate that you are happy about the service and the attention our tow truck driver provides to you thank you and be safe.