AutoNation Collision Center Galleria

Nice folks...Great service
Dec 11th, 2021

Jul 2nd, 2021

I am so frustrated with the service I received from this place. I was in a collision (rear ended by a distracted teenager) and was told to drive my car to the Mercedes Benz Greenway dealership. Mind you, I took pictures of my car after the accident. My car was then transported from the dealership to the collision by unknown. 3 weeks turned into two months and although I was frustrated by the constant changes of completion dates, I remained patient. I then received my car at my job. The windshield was cracked, the tire was completely low in pressure (24, when it should’ve been on 38), pieces of the passenger seat was not put back together (it took me over 45 minutes to get it back together), ac power is low, and noise coming from the front of the engine. They stated my windshield was cracked when it was brought to them and showed a picture, however, I too have images of my windshield showing it was NOT cracked when I dropped it off. Whoever transported my car from the dealership to the collision center is the one responsible for the damage. They were clearly NOT HONEST enough to mention that it was hit by a rock and cracked as they were transporting it on the way there. I am sure they can look in the cameras at the dealership to show that it was NOT CRACKED when I brought it in. It’s now been TWO weeks and I have yet to hear anything back from anyone. They clearly don’t care after receiving their 12k for damage and “labor” from the insurance company. I will NEVER recommend this auto collision shop or Mercedes Benz Greenway dealership to anyone. After they take your money, they can care less about what happens. The workers don’t take responsibility for their actions and instead hide it, make excuses, and lie about it to bring it back on the customer. And yes, I have warranty on the windshield, and NO, they will not fix or replace it because I was not in the car when it cracked. They stated that the auto collision and/or dealership is responsible for it since it was in their possession at the time. SHAME Services: Check engine light diagnostic, Steering/Suspension, Transmission, Painting, Wheel alignment, Electrical, Body & Trim, Tyres
Jun 11th, 2021

Michael took great care of us! Our GLC300 car had been stolen and was vandalized. Over 10K worth of damages. He ensured to communicate very step of the way, worked with our insurance company and worked diligently on our car. Thank you again!
May 27th, 2021

I had my 2018 gls 450 involved in front collision. They had the car in their possession since February 24th. The initial estimate was going to be one month before we get our car back. My contact person was David Brown who was in charge to submit the estimates of repairs to Allstate . Instead of submitting all the estimates once and for all, he was submitting one estimate per week For total of 7 estimates. While waiting for all the back and forth with the insurance he was telling me that my car is being fixed and will be ready by the end of march. we find out that early April that the car had not been touched and was kept outside lot collecting dust. By mid April My car finally made it inside to be repaired and we were promised now that it will take one month for the car to be repaired. We are by mid may now and don’t hand the car back. . From what i got so far is they already finished the mechanical repairs but has not started painting . What a horrible place to work with. I don’t recommend this place to anyone. Update 5/13 They have a generic response for critical reviews. I don’t think they care about good customer care. Service: Body & Trim
May 13th, 2021