PNC Bank
![PNC Bank](/show_image.php?zc=2&w=250&src=https://a.mktgcdn.com/p/HV1bIUmMGaxLX4gbgbcftgmt2S9KWgyd2YX6j2AqBSc/1024x1024.png)
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5275 Buffalo Speedway
Houston, Texas 77005 - (713) 867-1124
- Website
Hours
Chamber Rating
-
Ronnie Roberts
Dec 9th, 2020 -
front office
Apr 27th, 2020 -
Kenneth Akiri
May 12th, 2019 -
Susan Hosseini Nasab
Sep 19th, 2018 -
Galvin Kennedy
Mar 28th, 2018
Products
- Checking
- Savings
- Online Banking
- Bill Pay
- Credit Cards
- Auto Loans
- Home Equity
- Mortgage
- Investments
Services
- Instant Debit Card Availability
- Saturday Hours
Brands
- Virtual Wallet
- Checkready
- Home HQ
- Cash Flow Insights
- Wealth Insights
- S is for Savings
- Grow up Great
- Low Cash Mode
- Zelle
Languages
- Spanish
Questions & Answers
Q What is the phone number for PNC Bank?
A The phone number for PNC Bank is: (713) 867-1124.
Q Where is PNC Bank located?
A PNC Bank is located at 5275 Buffalo Speedway, Houston, Texas 77005
Q What is the internet address for PNC Bank?
A The website (URL) for PNC Bank is: https://apps.pnc.com/locator/location-details/texas/houston/77005/07472071/buffalo-speedway?lnksrc=branch-listing
Q How big is PNC Bank?
A PNC Bank employs approximately 20+ people.
Q What days are PNC Bank open?
A PNC Bank is open:
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Q How is PNC Bank rated?
A PNC Bank has a 2.0 Star Rating from 8 reviewers.
Hours
Ratings and Reviews
PNC Bank
Overall Rating
Overall Rating
( 8 Reviews )![](/images/review-avatar-4.jpg)
Ronnie Roberts on Google
![](/images/review-avatar-3.jpg)
front office on Google
![](/images/review-avatar-4.jpg)
Kenneth Akiri on Google
![](/images/review-avatar-1.jpg)
Susan Hosseini Nasab on Google
Now I have to apply somewhere else with a lower credit score! They just wasted my time and damaged my credit score!
Do not trust them!
![](/images/review-avatar-2.jpg)
Galvin Kennedy on Google
1. After communicating with a phone robot to identify myself which took about 4 minutes, I was put on hold for 3 minutes and then passed between three customer service representatives until I finally got in touch with the right person. I had to re-explain the purpose of my call each time. Very frustrating. This is the routine experience.
2. I've been trying to close out a credit card with Compass for over 8 months now. I disputed a charge and after 4 months Compass concluded the charge was not authorized and reversed the charge. But in the mean time, they placed late fees, interest charges and reversal of payment attempt charges totaling about $400, all of which were related to the fradulent charge. I was told from the inception of the dispute that all such charges would be reversed if I won the dispute, which I did. But then when the charges were not reversed I had to contact customer service and, again, go through the 15-20 minute delay described above, just to get someone on the phone. That person of course was powerless to reverse the charges so I had to then set up a call with a manager. You've been there before and know how frustrating this can me.
When I discussed this horrible service, etc. with friends who banked there, they also told me they had closed their accounts due to horrible service. BBVA just doesn't understanding that the reduction in labor costs (call center is in South America) is actually causing serious damage to their customer relationships.
3. I have even gone in person to talk to the manager at the Buffalo location (Andrew Martinez) on at least 3 ocassions over the last 6 months to try to get face to face contact and get my concerns addressed. I'm always told the same thing: I'll look into it and get back to you. Then he never calls back. The latest incident: I called and discussed the issue with him 10 days ago and was promised a call back. Never got it. I just called now (two minutes ago) and was told he was busy and he'll call me later. I'm not holding my breath. I just want to pay the balance of the accounts that are legitimate and close the credit card account.
I would highly discourage anybody considering doing business wtih BBVA Compass to going elsewhere. There are plenty of banks out there who are willing to treat you like a human being. I don't want to deal with phone robots anymore.
Overall Rating
Overall Rating
( 8 Reviews )Write a Review
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