Aloft Houston by the Galleria

Good location, nice staff, and fair price, but I will not stay here again. The rooms and hallways are really beat up and badly in need of repairs. Peeling paint on most doors, mold/mildew in shower, cracked exterior window in my room just to name a few issues. There have to be better options nearby.
Apr 2nd, 2024

Rooms are disgusting. Paint is coming off showers, moldy showers, dirty rooms all around. The comforter on the bed looks like a duvet insert that they just put sheets over. I have stayed here 3 times in 3 months and will not return. Anyone giving this over 3 stars has not stayed at a reputable hotel.
Mar 23rd, 2024

I have had to travel all over the world and I have not seen a hotel so irresponsible with the cleaning service in my life, the one who manages the cleaning is also very arrogant even if he is not right. 12 days in the hotel and they have only cleaned my room 5 times. I understand that the service is included in the cost of the room, right? The reception staff is nice, I don't think I'm the only one who has complained about this situation.
Mar 20th, 2024

Great experience here. Our volleyball team stayed here during a tournament. Excellent service! There was some noise from the street but its a high traffic area. We just turned on the air conditioner and it drowned out the noise. Great experience!
Mar 12th, 2024

Pros: The bed was clean and comfortable so I got a good nights rest. Staff was very helpful and accommodating. The proximity to the Gallaria was superb. Cons: The room was not updated, ceiling in the bathroom had an opening, pop blue bathroom floor was not clean, an old air conditioner was not fully blowing out air and the refrigerator was just sitting on the floor exposed (normally they are enclosed).
Mar 8th, 2024