OYO Hotel & Apartments Houston Galleria

Hi nomad,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our budget-friendly prices, excellent views, and friendly staff. At OYO Rooms, we strive to provide the best value for our guests' money.However, we understand that everyone's expectations and experiences may vary. We apologize if some guests have had concerns or complaints during their stay. We always aim to address any issues promptly and ensure our guests have a comfortable and pleasant stay with us.If there is anything specific you would like to share or if you need any further assistance, please feel free to email us at [email protected]. Our team is here to help.Thank you for choosing OYO Rooms. We look forward to serving you again soon.Best regards,Team OYO

Hi Alexis Miranda Torres,We are sorry to hear about your unpleasant experience at our hotel. We apologize for any inconvenience caused due to the cleanliness issue you faced during your stay. Our team strives to ensure a clean and comfortable environment for all our guests, and we regret that we fell short in meeting your expectations. Regarding the pricing, we would like to inform you that our rates are dynamic and can vary based on factors such as demand and availability. However, we understand that pricing consistency is important, and we apologize for any confusion caused.As for the presence of individuals causing discomfort in the area, we take this matter seriously. We are constantly working with the local authorities to ensure the safety and security of our guests. Additionally, we will address the issue with our team to ensure a more pleasant experience for our future guests.We regret any inconvenience caused by the air conditioning not functioning properly. We have shared your feedback with our maintenance department to rectify the issue promptly.We appreciate your valuable feedback as it helps us improve our services. If you have any further concerns or need assistance, please feel free to reach out to us at [email protected]. Our team will be happy to assist you.Best regards,Team OYO

Hi Julie,Thank you for sharing your feedback with us. We are sorry to hear that your experience with OYO did not match your expectations. Please accept our sincerest apologies for the same and share us your concerns in detail at [email protected]. Feel free to share your problems with us in case of any technical issues or inventory related problems. Do visit our website/app to find the best hotels in Houston. We look forward to host you at OYO Hotel & Apartments Houston Galleria again.Regards,Team OYO

Hi Kevin,We really appreciate your taking the time out to rate us. We count ourselves lucky for having guests like you. We'd love it if you could leave a review about your stay at OYO Hotel & Apartments Houston Galleria. We hope you plan a stay in Houston again and visit our website/app to find the best hotels in Houston.Regards,Team OYO

Hi OMAR ARSHAD,Thank you for bringing this to our attention. We apologize for the inconvenience caused during your stay. As Team OYO, we always strive to ensure a comfortable and enjoyable experience for our guests, and it's disheartening to hear that we fell short in meeting your expectations.We take cleanliness and safety very seriously, and we sincerely apologize if the room did not meet the standards you expected. Rest assured, we will address this issue with our team to ensure such incidents are not repeated in the future.Regarding the behavior of our staff, we apologize for any rudeness or unprofessionalism displayed. This does not reflect our training or our values as a team. We will investigate this matter, and appropriate actions will be taken to ensure that our staff is providing the level of service our guests deserve.If you have any further concerns or if there's anything else we can do to make it right, please feel free to reach out to us at [email protected]. We genuinely value your feedback, as it helps us to improve.We hope you can provide us with another opportunity to make your future stays more pleasant.Regards,Team OYO