Hilton Houston NASA Clear Lake
-
3000 Nasa Pkwy
Houston, Texas 77058 - (281) 333-9300
- Website
Hours
Chamber Rating
-
Cheryl Grasmoen
Our server at Luna, Rachel, was excellent, very accommodating and welcoming. Her recommendations were spot on.
Apr 10th, 2024 -
t b
Rooms outdated and need to be cleaned more thoroughly to be a Hilton front desk people were very friendly
Apr 5th, 2024 -
Makar Ska
The hotel is beautiful, the staff is cordial, very polite, always available, and they solve all wishes and requests efficiently. I would especially like to point out Lakisha, who made our stay even more beautiful. The rooms in the hotel are very spacious, bright, clean and pleasant to stay in. The hotel has a nicely decorated environment and a swimming pool that we enjoyed using. It is located near the NASA center, which is very richly equipped and must be seen. Downtown Houston is easily accessible. All in all, the hotel, the staff and the location of the hotel are highly recommended. Food & drinks: The hotel serves a very varied and rich breakfast. The staff is helpful and fast.
Apr 5th, 2024 -
Hannah Madi (Elsaai Family)
Apr 1st, 2024 -
Cynthia White
My rating for this location is based on the poor customer service Theresa gave this morning, April 6, 2024. The rating for the room stay and cleanliness was a 5 out of 5. The breakfast was highly recommended by the front desk male supervisor so we decided to try it and would have been a 5 out of 5. Theresa attended our table this morning and was visibly bothered when I asked for another apple juice although she asked if there was anything else she could bring. Theresa is a representation of Hilton and what she also did was charge our table incorrectly. When it was brought to her attention she chose to question us about who the other child was with a tone that matched her visibly bothered demeanor and then stared at my daughter for an awkward amount of time, then proceeded to make negative comments to her coworkers about our table not knowing we could hear her and her coworkers making it obvious by staring at us. Instead of trying to deflect from her error, now Hilton will receive this poor rating because that is exactly how we felt after this encounter. She ruined a nice breakfast we had and ruined our stay, I really wanted to check out. I highly recommend for Theresa to educate herself on the importance of customer service, manners, and taking accountability for her error in charging guests incorrectly. In this case instead of asking how we were doing, she chose to talk poorly about her table, make us uncomfortable for how she acted over her error, and then took it out on a 12 year old and stare as though she was observing my daughter, although my father and I stated that she was 12. We came to Texas Childrens in Houston, TX for my daughter who is diagnosed with Marfan's Syndrome which is a connective tissue disorder that affects the heart and is a diagnosis that is common in unusually tall children (my 12 year old). She will require heart surgery so the purpose of the stay was to get her mind away from our visit to the doctors and the news she received. So that Theresa knows, we were in room 1007 and because my daughters enjoyed the hotel so much and because the breakfast buffet was recommended we stayed another day/night and were moved to room 1024. Instead of acting unprofessionally, careless with words, and acting as though she was paying our bill, Theresa should have focused her attention on remaining professional, focus on providing excellent customer service and understanding she is a representation of the Hilton instead of belittling a 12 year old in front of the parent. That is why she did not receive a tip, and I would like this review shared with Theresa, Hilton's management or customer service team so she can refer to this in the future before acting like this with other guests or being the reason Hilton receives poor reviews.
Apr 5th, 2024
About
Hilton Houston NASA Clear Lake
Check in to the Hilton Houston NASA Clear Lake hotel, located only yards from the NASA Space Center, and enjoy Houston’s only waterfront hotel. Just 20 minutes from William P. Hobby Airport, this hotel in Clear Lake, TX lets you make the most out of your time in the area. Stay productive thanks to the 24-hour business center or get some work done from the comfort of your guest room thanks to the wireless internet access. All rooms and suites combine comfortable furnishings and signature beds with modern technology and impressive water views. After a busy day, work out in the modern fitness center or swim in the outdoor pool. Relax with a poolside cocktail under the warm Texan sun with lake views or head to Luna restaurant for delicious cuisine in elegant settings. This Houston hotel is a perfect choice as a venue for your Clear Lake meeting or celebration. A range of 18 flexible function rooms include intimate boardrooms and grand ballrooms, offering space for up to 600 attendees.
Brands
- Hilton Hotels & Resorts
Payment Methods
- AMERICANEXPRESS
- CASH
- DINERSCLUB
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Hilton Houston NASA Clear Lake?
A The phone number for Hilton Houston NASA Clear Lake is: (281) 333-9300.
Q Where is Hilton Houston NASA Clear Lake located?
A Hilton Houston NASA Clear Lake is located at 3000 Nasa Pkwy, Houston, Texas 77058
Q What is the internet address for Hilton Houston NASA Clear Lake?
A The website (URL) for Hilton Houston NASA Clear Lake is: https://www.hilton.com/en/hotels/hounbhf-hilton-houston-nasa-clear-lake/?SEO_id=YEXTN-AMER-HH-HOUNBHF&y_source=1_MTIyMDg2MS01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is Hilton Houston NASA Clear Lake?
A Hilton Houston NASA Clear Lake employs approximately 20+ people.
Q What days are Hilton Houston NASA Clear Lake open?
A Hilton Houston NASA Clear Lake is open:
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Q How is Hilton Houston NASA Clear Lake rated?
A Hilton Houston NASA Clear Lake has a 4.1 Star Rating from 2012 reviewers.
Hours
Ratings and Reviews
Hilton Houston NASA Clear Lake
Overall Rating
Overall Rating
( 2012 Reviews )Cheryl Grasmoen on Google
Our server at Luna, Rachel, was excellent, very accommodating and welcoming. Her recommendations were spot on.
t b on Google
Rooms outdated and need to be cleaned more thoroughly to be a Hilton front desk people were very friendly
Makar Ska on Google
The hotel is beautiful, the staff is cordial, very polite, always available, and they solve all wishes and requests efficiently. I would especially like to point out Lakisha, who made our stay even more beautiful. The rooms in the hotel are very spacious, bright, clean and pleasant to stay in. The hotel has a nicely decorated environment and a swimming pool that we enjoyed using. It is located near the NASA center, which is very richly equipped and must be seen. Downtown Houston is easily accessible.
All in all, the hotel, the staff and the location of the hotel are highly recommended.
Food & drinks: The hotel serves a very varied and rich breakfast. The staff is helpful and fast.
Hannah Madi (Elsaai Family) on Google
Cynthia White on Google
My rating for this location is based on the poor customer service Theresa gave this morning, April 6, 2024. The rating for the room stay and cleanliness was a 5 out of 5. The breakfast was highly recommended by the front desk male supervisor so we decided to try it and would have been a 5 out of 5. Theresa attended our table this morning and was visibly bothered when I asked for another apple juice although she asked if there was anything else she could bring. Theresa is a representation of Hilton and what she also did was charge our table incorrectly. When it was brought to her attention she chose to question us about who the other child was with a tone that matched her visibly bothered demeanor and then stared at my daughter for an awkward amount of time, then proceeded to make negative comments to her coworkers about our table not knowing we could hear her and her coworkers making it obvious by staring at us. Instead of trying to deflect from her error, now Hilton will receive this poor rating because that is exactly how we felt after this encounter. She ruined a nice breakfast we had and ruined our stay, I really wanted to check out. I highly recommend for Theresa to educate herself on the importance of customer service, manners, and taking accountability for her error in charging guests incorrectly. In this case instead of asking how we were doing, she chose to talk poorly about her table, make us uncomfortable for how she acted over her error, and then took it out on a 12 year old and stare as though she was observing my daughter, although my father and I stated that she was 12.
We came to Texas Childrens in Houston, TX for my daughter who is diagnosed with Marfan's Syndrome which is a connective tissue disorder that affects the heart and is a diagnosis that is common in unusually tall children (my 12 year old). She will require heart surgery so the purpose of the stay was to get her mind away from our visit to the doctors and the news she received. So that Theresa knows, we were in room 1007 and because my daughters enjoyed the hotel so much and because the breakfast buffet was recommended we stayed another day/night and were moved to room 1024. Instead of acting unprofessionally, careless with words, and acting as though she was paying our bill, Theresa should have focused her attention on remaining professional, focus on providing excellent customer service and understanding she is a representation of the Hilton instead of belittling a 12 year old in front of the parent. That is why she did not receive a tip, and I would like this review shared with Theresa, Hilton's management or customer service team so she can refer to this in the future before acting like this with other guests or being the reason Hilton receives poor reviews.
Overall Rating
Overall Rating
( 2012 Reviews )Write a Review
Hotel Near Me in Houston, TX
Quality Inn
Houston, TX 77007
(713) 357-7151 ( 0 Reviews )
Romana Hotel
Houston, TX 77074
713-981-6885 ( 372 Reviews )
Staybridge Suites Houston NW Cypress Crossing, an IHG Hotel
Houston, Texas 77065
(281) 862-3255 ( 16 Reviews )
WoodSpring Suites Houston 288 South Medical Center
Houston, Texas 77047
832-681-8250 ( 268 Reviews )
Signature Inn Houston Galleria
Houston, TX 77063
713-783-1400 ( 48 Reviews )
Vella_Housing
Houston, TX 77056
832-705-5777 ( 0 Reviews )
Howard Johnson Houston
Houston, TX 77032
(281) 443-9922 ( 29 Reviews )
Palace Inn Beltway 8 & Veterans Memorial
Houston, Texas 77067
(832) 666-7151 ( 105 Reviews )