Sterling McCall Lexus Service Center

Taking too long, two hours and still not done for simple oil change.
May 4th, 2023

Ok , no return phone calls after service. STILL NO RESOLUTION AFTER RECEIVING CALL FROM LARRY WHO IS SUPPOSED TO BE THE BIG BOSS !!!
Apr 1st, 2023

Great service always
Mar 12th, 2023

Malfunctioning door handle sensors on my 2019 RX350 locked my 16-month old baby inside on a 100 degF day in Texas with the key fob inside!! I had to call 911 to have the fire department rescue my child from this lemon. I purchased this vehicle new from Sterling McCall Lexus and always had it serviced there. I called Lexus to file a claim since this is not the first time Ive had issues with these sensors but it WILL be the last when it endangers the life of a 1 year old baby. Sterling McCall Lexus Service Center did NOTHING!!! Unbelievable and by far the worst service I have ever experienced. Total lack of care for the SAFETY of their customers. Update: I was promised remote start as a solution to faulty door sensors. I have yet to see Sterling McCall cover these fees. This facility and their management should be ashamed of themselves. Highly recommend to find another Lexus dealer!
Apr 29th, 2023

I Had oil leaking on my way near service center, so I felt let them check it out last night Friday , left car over there due to transmission output axle shaft oil seal not set it right, and charged me 4 hours labor fee $ 792. it can be done within 2 hours according to book for replace a new rubber seal, the advisor Justin is insisting on estimates charging and bad reputation for this company. Car was in shop 1 hour before closing, and got my car back 2 hours after opening Saturday 2/25. No techs will work after closing, scammer. I was asking for manager but said not available lier. This kind of charge , I had to sign the paperwork and paid the invoice # 1234901 in order to get my car back for work again. Overcharging service centerand commission base advisor is not helpful at all, those people once get money will not come out from their pockets again . Refund me and dont say you can not find me for any kind of excuses to work with quotes again..you got all my information at car loaner Updated after 2 months of whining sound came out , checked the transmission oil level, it was a quarter shortage.. car is ruined
Apr 27th, 2023