ACE Rent A Car

Nov 13th, 2023

Terrible place
Oct 22nd, 2023

Horrible service, they took more money than what we agreed on, and they charged way too much money for the insurance, nevertheless again they took advantage of me, I recommend before you reserve with them to double check and lock the rate. They charged me till 10pm instead of 11 am and added another day for me when I didnt even need all of that, they said the rate was 30 then made it 105 a day for no reason.
Oct 21st, 2023

I didn't even want to leave a 1 star! I forgot my credit card at home. So I used my debit card for which they said I need to put a $500 deposit down, ok understand. However up on returning my car and checking my billing statement this company only gave me $245 of my money back. Stating that I had an extra day on my vehicle!. The lady that I spoke with kept putting me on hold and couldn't tell me where the extra charge went. Then we she came back she said it was for TOLLS. I only use the tolls twice there no way it was $245. I am reporting this company. DO NOT RENT FROM THIS COMPANY SAVE YOURSELF FROM HIDDEN FEES AND LIES!. I am fighting this!
Sep 15th, 2023

I am writing to express my profound dissatisfaction and frustration with the service I received during my recent car rental experience with ACE Rent A Car at the DFW Airport branch. I had hoped that my reservation would be seamless and trouble-free, but unfortunately, I encountered a series of issues that have greatly marred my trip. To begin with, upon arriving at the rental car location on August 25, 2023 I was informed that my reservation was not yet populated into your system and that I would have to wait for an hour. This was despite having a confirmed reservation and a confirmation email in hand. I found this delay and lack of coordination within your system to be utterly unacceptable and incredibly frustrating. After some back-and-forth, my reservation was finally located, but not without unnecessary inconvenience. Furthermore, the initial car I was provided had a tire issue, as evidenced by the persistent air pressure light on the dashboard. I followed your customer service's instructions and contacted them immediately. I was advised to return the car for an exchange, with an assurance that there would be no additional requirements on my end. However, upon reaching the rental location again, I was informed that I needed to complete an incident form and was held responsible for the tire issue. This conflicting information and lack of communication only added to my frustration. When I asked to speak to a manager, Eric, at the DFW airport location, I was met with dismissiveness and rudeness. This not only displayed a lack of professionalism but also left me feeling unheard and disregarded as a customer. The series of disappointments did not end there. The replacement car I received had visible dents on the exterior and stained seats in the interior. When I approached the attendant about these issues, her response was a casual suggestion to take pictures. Such a response lacks the basic professionalism and attention to detail that one expects from a reputable car rental company. Furthermore, I received multiple text messages reminding me to return the car even before my scheduled return time of Sunday at 5:00 PM. This was followed by an early morning message from the security department on Sunday, claiming that the car was overdue. The fact that your system failed to accurately reflect my reservation details added further frustration and anxiety to my experience. The cumulative effect of these numerous inconveniences has significantly tarnished my travel experience and consumed an undue amount of my time and energy. To make matters worse, there has been no attempt on ACE Rent A Car's part to offer compensation or even acknowledge the gravity of the situation. I sincerely hope that ACE Rent A Car takes this complaint seriously and endeavors to improve its customer service and reservation systems.
Aug 22nd, 2023