ACE Rent A Car
![ACE Rent A Car](/show_image.php?zc=2&w=250&src=/images/image-system/no-image.png)
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3312 Valley View Ln
Irving, TX 75062 - 866-551-8267
Hours
Chamber Rating
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Bots Incorporated
Nov 13th, 2023 -
M.Dyer
Oct 22nd, 2023 -
tarek nayel
Oct 21st, 2023 -
tiffany gray
Sep 15th, 2023 -
Krystal B
Aug 22nd, 2023
Contact Info
- 866-551-8267
Questions & Answers
Q What is the phone number for ACE Rent A Car?
A The phone number for ACE Rent A Car is: 866-551-8267.
Q Where is ACE Rent A Car located?
A ACE Rent A Car is located at 3312 Valley View Ln, Irving, TX 75062
Q What is the internet address for ACE Rent A Car?
A The website (URL) for ACE Rent A Car is: https://www.acerentacar.com/
Q What days are ACE Rent A Car open?
A ACE Rent A Car is open:
Saturday: 8:00 AM - 3:00 PM
Sunday: 8:00 AM - 3:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Q How is ACE Rent A Car rated?
A ACE Rent A Car has a 2.3 Star Rating from 167 reviewers.
Hours
Ratings and Reviews
ACE Rent A Car
Overall Rating
Overall Rating
( 167 Reviews )![](/images/review-avatar-4.jpg)
Bots Incorporated on Google
![](/images/review-avatar-2.jpg)
M.Dyer on Google
![](/images/review-avatar-2.jpg)
tarek nayel on Google
![](/images/review-avatar-4.jpg)
tiffany gray on Google
![](/images/review-avatar-3.jpg)
Krystal B on Google
To begin with, upon arriving at the rental car location on August 25, 2023 I was informed that my reservation was not yet populated into your system and that I would have to wait for an hour. This was despite having a confirmed reservation and a confirmation email in hand. I found this delay and lack of coordination within your system to be utterly unacceptable and incredibly frustrating. After some back-and-forth, my reservation was finally located, but not without unnecessary inconvenience.
Furthermore, the initial car I was provided had a tire issue, as evidenced by the persistent air pressure light on the dashboard. I followed your customer service's instructions and contacted them immediately. I was advised to return the car for an exchange, with an assurance that there would be no additional requirements on my end. However, upon reaching the rental location again, I was informed that I needed to complete an incident form and was held responsible for the tire issue. This conflicting information and lack of communication only added to my frustration.
When I asked to speak to a manager, Eric, at the DFW airport location, I was met with dismissiveness and rudeness. This not only displayed a lack of professionalism but also left me feeling unheard and disregarded as a customer.
The series of disappointments did not end there. The replacement car I received had visible dents on the exterior and stained seats in the interior. When I approached the attendant about these issues, her response was a casual suggestion to take pictures. Such a response lacks the basic professionalism and attention to detail that one expects from a reputable car rental company.
Furthermore, I received multiple text messages reminding me to return the car even before my scheduled return time of Sunday at 5:00 PM. This was followed by an early morning message from the security department on Sunday, claiming that the car was overdue. The fact that your system failed to accurately reflect my reservation details added further frustration and anxiety to my experience.
The cumulative effect of these numerous inconveniences has significantly tarnished my travel experience and consumed an undue amount of my time and energy. To make matters worse, there has been no attempt on ACE Rent A Car's part to offer compensation or even acknowledge the gravity of the situation.
I sincerely hope that ACE Rent A Car takes this complaint seriously and endeavors to improve its customer service and reservation systems.
Overall Rating
Overall Rating
( 167 Reviews )Write a Review
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