Magnolia - Closed

Absolutely horrible company and even worse customer service. I spoke with two different individuals on two different days about an installation. Both times they took my information and said a designer would be reaching out to me. Never happened! I even called there physical office location, but recieved zero response. I wasted valuable days of my time. Don't waste your time with this company or geek squad, both are inadequate with any service.
Nov 18th, 2021

We tried to purchase a tv online. It was canceled 3 times. I called customer service and was told to call my bank. I went back and forth talking to Best Buy customer service and Chase bank. The last rep told me that I have to go in the store to purchase the tv. I went inside the Katy location and before I left the store, the order was canceled again. I spoke to a supervisor and 2 other employees in the store. One of them called customer service again and nobody could explain why my order kept getting canceled. They said it might be because my last name is different on my Best Buy account. My credit card has a different last name. What does that have to do with me paying in the store? This ordeal took over 4 hours. Every time the order was canceled, I received a credit back instantly. When I purchased it in the store, I was told it could take up to 14 days for a refund. The next day my husband went in the store and spoke with the assistant manager. He called the fraud department. He was given a case number and told my husband to call and they will straighten it all out. I called and was on the phone for over 2 hours. I was transferred 7 times and the last person I spoke to said “ what do you want me to do about it?” I was told my bank canceled the order. How can my bank cancel the order when it was approved in the store when I used my card? Now onto day 4, my husband went to the bank and took out $4000 cash. He went to purchase the tv and was told he had to go pick up the tv from another location. He said it comes with free delivery. He was told it doesn’t work like that and nobody can deliver it that day or the next day. He asked for the manager and was told the manager was in a meeting. There’s geek squad trucks in the front and back of the building. The employee didn’t even bother to call and ask the manager if they can make an exception. He even said they rarely get customers that come in to purchase a $4000 tv. We are done with Best Buy, from the retail store to their customer service. My husband originally went in to purchase a MacBook. None were in stock, so we decided to purchase a tv. That’s close to $6000 in one week we would’ve spent at Best Buy. We ended up purchasing the electronics elsewhere including free delivery. We’re are also paying off our Best Buy credit card. Spend your money where customer service is a top priority.
Aug 27th, 2021

I can't find anything here. So I ordered some headphones online yesterday afternoon, and it's still preparing!? I had to switch locations grand parkway and they're almost ready for pick-up after 5 minutes of switching over. I see why Google recommended grand parkway in the 1st place?
May 7th, 2021

Oct 2nd, 2019

The Magnolia section of this Best Buy, is extremely unprofessional. Firstly I went in, and set an appointment for them to come out to look at the houses. Once that happened they built out a quote and itemized list but would not let us look or have it. They sent via email just the prices without referring to what product or service it was for. One quote was at 120k ...So when I asked for a detailed itemized list of possible products and packages they demanded a deposit (I’m guessing a big one, or else why not send one) every business does that in every industry. A deposit to just to see the items on the list that would show us what we were possibly buying and how we could adjust from there..They had already come out to our houses we are building, and built out a package, yet wouldn’t share it. Then weeks later they call and say come in and we can show you, I said NO because they would let our company come In but would not let us take the list. Then through text this sales rep tells me..if you want it done right, by people who know what they are doing..and as he referred to in his slang “Drop that deposit” but don’t be fooled. A salesman texting me, “Drop that deposit” if you want it done right, using intimidation tactics, is not someone I trust. Perhaps the company is good but that doesn’t take away from how Unprofessional, that was and how they treat you as if you know nothing about what you want or the products. I will never buy anything from this Best Buy again, due to this Individual. Daniel.
Feb 6th, 2019